Terms and Conditions
Codeshares allow us to sell seats on flights operated by other airlines. This means you can easily combine Frontier and flights with partner airlines to create a single itinerary.
These Terms and Conditions set forth the specific procedures and policies applicable to the operation of flights to and from the U.S. and Mexico operated by Frontier Airlines and Volaris – Mexico as part of codeshare operations. These terms and conditions are in addition to those of each airline. For a codeshare flight, when there is a discrepancy between either airline’s policies or procedures and these terms and conditions, this document applies to the codeshare flight.
Unless indicated below, the policies and procedures of the operating airline (that is, the airline whose aircraft you are flying on for that segment or leg of the codeshare itinerary) will apply.
Notifying Customers about Delays, Cancellations and Diversions
We provide our customers with information on delays, cancellations and diversions by any means available and through any means provided by you, as soon as any change is known: by e-mail, text, at airports, boarding gates and through airport screens (where available), through our crew members, airport personnel and our website.
When requesting information through Volaris’ telephone booking system, Volaris works to provide codeshare customers with timely and accurate flight information as soon as possible after a flight schedule change is known.
Suggestion: When making a reservation, it is important to provide all the requested data, especially your email address, so that in case of any change, you can be contacted. For more information about involuntary travel disruptions for Frontier Airlines visit: http://faq.flyfrontier.com/help/involuntary-cancel-or-change and for Volaris Airlines visit https://cms.volaris.com/globalassets/pdfs/eng/compensation-policy.pdf
Customers may checkin for codeshare flights electronically through the Frontier website, www.flyfrontier.com/travel/my-trips/check-in/ the Volaris website https://cms.volaris.com/en/travel-with-volaris/easy-travel/easy-travel/web-check-in/, the Frontier Airlines mobile app, the Volaris App, or at the Frontier or Volaris ticket counter. You can download the Volaris and Frontier mobile app at the Apple and Google Play app stores.
When you book your codeshare flight, you will be advised which airline you will check-in with via email. You can also refer to either airline’s website for information on which airline to check in with.
When you check in for your codeshare flight, you will be provided boarding passes for the entire codeshare itinerary; the boarding pass will show the flight numbers provided by each of Frontier and Volaris. In the event of any problems in issuing the downline boarding passes, please check in with the operating airline at the connecting airport.
As with any international flight, you must have and show to Frontier and Volaris personnel all required documentation to be able to enter the international destination (for example, passport or visa). For information regarding international travel on a Frontier-operated flight visit; for a Volaris-operated flight, visit.
Passengers must be at the gate and ready to board at the times recommended during check-in, and follow the boarding instructions and security procedures of the airline personnel.
Restrictions on Boarding
For more information related to boarding restrictions, please review the Frontier Airlines Contract of Carriage https://www.flyfrontier.com/legal/contract-of-carriage/ and for Volaris Airlines visit https://cms.volaris.com/globalassets/pdfs/eng/passenger-international-air-transportation-services-agreement.pdf.
Passengers needing Special Services
For more information related to special services provided by Frontier Airlines and Volaris Airlines, visit https://www.flyfrontier.com/travel/travel-info/special-services/ and https://cms.volaris.com/en/travel-info/special-services/special-assistance-for-people-with-disabilities/.
Unaccompanied minors who are less than 15 years old are not accepted on codeshare flights.
Minors who are 15 years old or older may fly on codeshare flights, but escort service will not be provided.
For Volaris flights, pregnant women may travel without any restrictions during the first 35 weeks of pregnancy. As of 36th week of pregnancy, the pregnant passenger may travel by providing a medical certificate or by executing a release of responsibility in favor of Volaris, which will be available at the Volaris gate or ticket counter.
For Frontier flights, passengers who are pregnant are urged to consult with their doctor on whether it is safe to travel by air, including with due consideration to the possibility of turbulence, cabin pressurization, significantly increased risk of deep vein thrombosis associated with pregnancy, and lack of ready access to medical care. This is particularly important for women in their ninth month of pregnancy, who are urged to obtain an examination from their physician shortly before flying to confirm air travel will be safe. Women with a history of complications or premature delivery should not fly if pregnant. By traveling with Frontier, pregnant women acknowledge and accept these risks.
More information related to special medical requirements, please review the Frontier Airlines Contract of Carriage https://www.flyfrontier.com/legal/contract-of-carriage/ and for Volaris Airlines visit https://cms.volaris.com/globalassets/pdfs/eng/passenger-international-air-transportation-services-agreement.pdf
More information related to policies regarding the transport of sick passengers, please review the Frontier Airlines Contract of Carriage https://www.flyfrontier.com/legal/contract-of-carriage/ and for Volaris Airlines visit https://cms.volaris.com/globalassets/pdfs/eng/passenger-international-air-transportation-services-agreement.pdfInadmissible and Deported Passengers
More information related to policies regarding the transport of inadmissible and deported passengers, please review the Frontier Airlines Contract of Carriage https://www.flyfrontier.com/legal/contract-of-carriage/ and for Volaris Airlines visit https://cms.volaris.com/globalassets/pdfs/eng/passenger-international-air-transportation-services-agreement.pdf
Passenger with Special Needs
If a passenger needs assistance to the connecting flight, the personnel of the inbound airline will provide that assistance.
For more information related to special services provided by Frontier Airlines and Volaris Airlines, visit https://www.flyfrontier.com/travel/travel-info/special-services/ and https://cms.volaris.com/en/travel-info/special-services/special-assistance-for-people-with-disabilities/
No prisoners are accepted on codeshare flights.
Neither firearms nor ammunition are allowed on international and codeshare flights, even if they are in a checked bag.
Service Animals and Emotional Support Animals
Frontier allows, in accordance with U.S. law, appropriate service animals and emotional support animals on flights, see details at https://www.flyfrontier.com/travel/travel-info/special-services/ As part of a codeshare itinerary, see the Volaris policy below.
Volaris allows, in accordance with applicable law, only dogs as assistance animals. For more information regarding requirements for assistance dogs, see https://cms.volaris.com/en/travel-info/special-services/service-animals/
No pets are accepted on codeshare flights!
For codeshare flights, the baggage policy, for checked and carryon bags, of the airline that you booked your flights on will apply for the entire itinerary (if you booked a round trip itinerary, the policy applies in both directions). See the marketing carrier’s baggage policies at https://www.flyfrontier.com/travel/travel-info/bag-options and https://cms.volaris.com/en/travel-info/baggage-policy
Your bags will be checked through to your final destination.
Baggage requirements vary depending on flight rates and routes.
The airline operating the segment of the codeshare flight on which any baggage is lost, damaged or delayed will have the sole liability for that baggage. A passenger, however, may file a baggage claim with either carrier.
The Montreal Convention applies to codeshare flights, which means that the airline’s limit of liability, if any, for the loss, damage or delay in the carriage of baggage (whether checked or carry-on) is limited to 1,131 Special Drawing Rights per ticketed passenger. The conversion rate, available at www.imf.org, in effect on the date of loss will be used for determining maximum liability amount.
Regarding codeshare flights originating within Mexico, on Volaris, the Mexican Civil Aviation Law (Ley de Aviación Civil) and the Volaris Indemnification Policy will apply. For more on this provision, go to the Legal Information section of the Volaris website at https://cms.volaris.com/en/site-information/legal-information/.
For codeshare flight segments operated by Frontier, go to https://www.flyfrontier.com/legal/tarmac-delay-contingency-plan
Overbooking or Flight Cancellation
The operating airline’s policies will apply if a flight is overbooked or cancelled. For more information regarding Frontier’s policies visit https://www.flyfrontier.com/legal/ticket-terms-and-conditions/ and for Volaris visit https://cms.volaris.com/globalassets/pdfs/eng/terms-and-conditions-of-air-passenger-service-q6.pdf
Except as described in these terms and conditions, the services provided by Frontier are subject to its Contract of Carriage, at https://www.flyfrontier.com/legal/contract-of-carriage/, and the services provided by Volaris are subject to its Air Transport Agreement, at https://cms.volaris.com/globalassets/pdfs/eng/passenger-international-air-transportation-services-agreement.pdf.
Any billing of purchases made at www.volaris.com shall be made pursuant to the terms and conditions applicable to electronic billing published by Volaris at www.volaris.com
Any personal information provided by a customer to Frontier or Volaris will be shared with the other carrier, for check-in and notice purposes. Your personal information shall be handled according to the airlines’ applicable policies and privacy notices available at https://www.flyfrontier.com/legal/privacy-policy/ and https://standby.volaris.com/en_US/y4/standbys/st/privacy.
Frontier Airlines and Volaris are committed to protecting your privacy. When we collect your personal data through our websites, we use it only to provide you with your booked codeshare flights, follow up on your booking, provide you with any additional products or services purchased, conduct surveys of the contracted service, and unless indicated otherwise by you, to send you e-mails or telephone information about our promotions and any additional services provided by us or our business partners.