Customer Service

We are here to help. Get answers to your questions and the help you need to get you on your way.

Cancelled or Delayed?

If your flight has been delayed for more than 3 hours or has been canceled please use this link to quickly manage your booking, including viewing available rebooking and refund options.

View options

Need Help With An Existing Trip?

Save time and money by managing your trip in the Frontier app or use our customer self-service tool below! Whether you need to book, change or cancel your trip, add baggage, or choose your seat, we are here to help.


Save time and money: Download our app

Find your Confirmation Code

Still Need Assistance?


Can't find what you are looking for? We are here to help if you have questions. Chat With Us 24/7.


We have different forms to tackle various issues. Choose the form that best suits your problem for efficient assistance.

File a Complaint

To file a general complaint

Mileage Credit Form

Request past-dated flight mileage

Charitable Donations

Request flight vouchers for fundraising purposes

Delays and Cancelations

For flights delayed for 3+ hours or canceled

Accessibility Request

Request special assistive services while traveling

Lost and Found

Report lost items

Refund Request

Request a refund

Delayed or Damaged Bag

For delayed, lost or damaged baggage