Security of Information
'Personal information' (sometimes called 'personal data') is a broadly defined term whose legal definition varies across jurisdictions. When used in this Policy, 'personal information' includes information that is reasonably capable of identifying a particular individual (including through their device) either alone or when combined with information from other sources.
This Privacy Notice is meant to inform that the Website, mobile app, and electronic communications are included in the definition of Network.
We at Frontier Airlines take reasonable precautions and implement reasonable measures and practices intended to protect your information. Our measures and practices are intended to protect your information against unauthorized access or erroneous disclosure, and to protect against the unlawful interception of your Transaction Information, including by requiring our Payment Processor to comply with applicable laws and industry standards and by employing Transport Layer Security (TLS) 1.2 and higher encryption technology supported by most versions of Microsoft Internet Explorer, Chrome, Firefox, and other popular browsers. Once your Transaction Information is received by Frontier Airlines, we use commercially reasonable efforts to limit access to your Transaction Information about you to those employees and service providers who need access to that information to provide the requested products or Transaction Information to complete your Transaction and/or otherwise provide offers or opportunities that may be of interest to you. However, even after we receive your Personal Information, we cannot guarantee that your Personal Information may not be accessed, disclosed, altered, or destroyed as a result of a breach of our commercially reasonable efforts or as a result of any other event beyond our reasonable control. Also, please be aware that your email transmissions and/or other communications to Frontier Airlines containing Personal Information may be unlawfully intercepted or accessed by third parties and/or this Website may be subject to hostile network attacks or administrative errors. Accordingly, Frontier Airlines cannot and does not guarantee that your Transaction Information is completely secure and safe from such risks. Additionally, our Payment Processor is solely responsible for the security of your Payment Data.
FOR THE AVOIDANCE OF DOUBT, WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING, OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION, PAYMENT INFORMATION, OR USAGE INFORMATION.
Information That We Collect
This Privacy Notice applies to personal information we collect on the Websites (collectively, the "Sites") listed here:
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). The chart below shows the following categories of Personal Information about consumers that Frontier Airlines has collected and processed within the last 12 months:
|Business or Commercial Purpose its Ise
|Identification information includes a consumer’s first and last name, home or postal address, Internet Protocol Address (or IP address), email address, passport number, telephone number, and known traveler number and redress number.
|Identification information is used to confirm the identity of passengers flying with Frontier Airlines, to provide passengers with their flight information, to assist with any lost baggage claims, and as required by federal, state, local, or international law.
|Personal Information Categories Listed in Applicable Law
|Personal information includes a consumer’s first and last name, telephone number, passport number, credit and debit card number, home or postal address, driver’s license or state identification number, and signature.
|Personal information is used to confirm the identity of passengers flying with Frontier Airlines, to provide passengers with their flight information, and as required by federal, state, local, or international law.
|Characteristics of Protected Classifications (under applicable law)
|Protected classification characteristics includes date of birth, physical or mental disability, gender identity, veteran or military status.
|To confirm identity of passengers, provide certain accommodations or benefits and as required by federal, state, local, or international law.
|Commercial information includes records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
|To facilitate future bookings and improve booking and other services for passengers.
|Internet or other similar network activity
|Internet and network activity information includes browsing history, search history or information on a consumer's interaction with a Website, application or advertisement, and Internet protocol addresses (a.k.a. IP Address).
|To provide a better experience on our Network and improve services for our passengers.
|Geolocation data includes physical location information, such as GPS data.
|To provide a better experience on our Network and provide passengers with an expedited booking process.
|Sensory data includes audio information such as phone call recordings.
|Telephone calls are recorded for training and other purposes to improve customer service performance.
|Professional or Employment related information
|Professional or employment related information includes past job history, performance evaluations, background checks, and other information required to be collected by federal, state, local, or international law.
|To allow applications for positions at Frontier Airlines online.
|Inferences drawn from other personal information
|Inferences drawn from personal information includes profiles reflecting a person’s preferences, characteristics, behavior, and attitudes.
|To provide a better Network experience and improve services.
|Education information includes a student’s name, address, government identification numbers, and education records (as defined in 20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99).
|To provide internships to current college students and verify prior education for prospective employees.
|Sensitive Personal Information
|Sensitive personal information includes a person’s first and last name, contact details, demographic information, government issued identification, racial information, or sex.
|To confirm identity of passengers, make bookings, provide flight information and as required by federal, state, local, or international law.
Personal Information, under applicable law, does not include information that is publicly available from government records or de-identified or aggregated consumer information. We obtain the categories of personal information listed above from the following sources:
- Directly from our customers, when you book flights on Frontier Airlines, contact Frontier Airlines directly, or interact with us in person during your flights on Frontier Airlines
- Passively from our customers, including from activity on our Network. For example, through information we collect from our customers while providing services or Website usage details collected automatically.
- From third parties or service providers that interact with Frontier Airlines in connection with the services we perform, such as travel agents and online travel agencies, and loyalty program partners as part of mileage accrual.
Use of Personal Information
Frontier Airlines uses your Transaction Information for the purposes designated, including to complete the Transactions and fulfill the services you have requested, as well as for reference in the event that we need to contact you when processing your requested Transaction. Further, your Personal Information, including any correspondence with us, may be used in connection with customer relations correspondence and may be retained for use in evaluating and improving our customer relations and assistance programs.
We may share your Transaction Information with our affiliates, as well as with unaffiliated third parties who perform services for Frontier Airlines or who otherwise are involved in the fulfillment of your Transaction (e.g., other airline carriers, lodging, and travel accommodation companies, information systems maintenance and development providers, data archiving, customer communication, and similar services). In addition, we may require that you provide your Payment Data to our third-party service provider to process your Transaction ("Payment Processor"). In such instances, our Website provides a channel through which you provide your Payment Data directly to the Payment Processor; we do not store, access, process, or transmit such Payment Data on your behalf.
Finally, Frontier Airlines also may use your Transaction Information and/or Usage Information to identify and develop products and services that may be of interest to you and/or share this information with certain third parties for direct marketing purposes with respect to special offers, products, services, programs, promotions, surveys, publications, invitations, or other opportunities that may be of interest to you. Authorized parties with whom we may share your information are subject to terms similar in intent and purpose to those in this Privacy Notice.
PERSONAL INFORMATION: Except as otherwise described in this Privacy Notice, Frontier Airlines does not disclose or release your Personal Information to third parties; provided that, to the extent permitted by law, Frontier Airlines may use or disclose Personal Information: (a) for compliance purposes, such as immigration and customs control, security, and legal support; (b) in connection with legal requests from (i) government authorities or (ii) third parties pursuant to a subpoena or other legal process; (c) to perform payment verifications, debt reporting or collection, or to otherwise protect the rights or property of Frontier Airlines, its employees, customers, or end users; or (d) if we sell or otherwise transfer substantially all of our assets related to any Website that we own or operate and any product or service that we offer, in which event, we will require such third party to honor our current Privacy Notice, until the third party provides you with notice of changes to the Privacy Notice and permits you to exercise any rights you may have under applicable law to limit disclosures of information about you. In addition, in the event Frontier Airlines undergoes a business transition involving another company or entity, including an asset sale or divestiture, or in the event of a bankruptcy, your Personal Information relating to myFRONTIER may be disclosed to such other company or entity as part of the due diligence or business integration process and may be transferred to such other entity as part of the transferred assets. State laws, such as the California Consumer Privacy Act (the “CCPA”) , may dictate certain consumer rights pertaining to personal information. If you are a California resident, consult the Supplemental Notice for California Residents.
We may use or disclose the personal information we collect for one or more of the following business purposes:
- To fulfill or meet the request for which the information is provided and provide the goods and/or services purchased. For example, if you provide your personal information to make a reservation for a flight, we will use that personal information to process your payment though our payment processor, provide additional information about your scheduled flight(s), and provide transportation services to you. If you are a myFrontier member, we will also save your personal information to facilitate new bookings;
- To contact and communicate with you about our products and services, and your relationship with us, and to respond to your questions and other communications;
- To personalize and improve your experience of our Network and to deliver content and product and service offerings relevant to your interests, including targeted offers including sending promotional information about our products, services, competitions, and giveaways;
- To personalize and customize your experience on our Network through ads (with your consent, where required by law);
- For internal record keeping and administrative purposes;
- To prevent fraud and ensure the protection of the rights, property security, and safety of our customers or others, our company, and our Network;
- For testing, market research, analysis, and product development, for instance we may send you information about new features on our Network, new services we offer, and special offers;
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations, as well as to resolve any legal disputes; and/or
- To evaluate or conduct a merger, financing, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Frontier Airlines is included in the assets being transferred or pledged.
Frontier Airlines will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without first providing our consumers with notice of any material changes we might make to this Privacy Notice in the future.
Sensitive Personal Information
To the extent any personal information collected by Frontier Airlines or a Service Provider, constitutes sensitive personal information under applicable law, we will collect and process sensitive personal information within the limits provided by applicable law. Where required by law, and when no lawful bases exist for processing such sensitive personal information, Frontier Airlines will obtain your specific consent before processing your sensitive personal information.
Reviewing/Changing Personal Information
For MyFrontier members, you can review and edit or delete any of the Personal Information you have provided for yourself or your child through this Website at any time by logging into your or the child's MyFRONTIER account. Other requests for access to your Personal Information may be made by emailing to email@example.com or, with respect to MyFRONTIER members who are younger than 13 years of age, by reaching out to us via chat.
For all Customers, you can request that we delete your Personal Information, to know what Personal Information we have saved and to correct the Personal Information we have saved. While Frontier Airlines will do our best to process requests for customers living outside the state of California, and other states with consumer privacy laws, we reserve the right not to honor any requests made by consumers residing outside of California and other states with consumer privacy laws. If you wish to make a request, use this Frontier Consumer Privacy Request Form or, if you need assistance, refer to the Supplemental Notices for California Residents for more details.
Selling & Sharing Personal Information to a Third Party for a Business Purpose
Frontier Airlines sells and shares your personal information to third parties for business purposes. When we sell or share personal information, we enter into an agreement that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except in performing the agreement. We provide your personal information for a business purpose to the following categories of third parties: (i) service providers; (ii) our codeshare partner; and (iii) third parties to which you authorize Frontier Airlines to sell or share your personal information in connection with products or services you elect to purchase from them.
We have disclosed the following categories of personal information listed above to third parties to provide our Frontier Airlines services to consumers, for the business purposes listed above: A. Identifier Information; B. Personal information categories listed in applicable state laws; D. Commercial information; E. Internet or other similar network activity; I. Inferences drawn from other personal information.
To better serve your travel needs and provide you with attentive and consistent customer service, Frontier Airlines also may use certain web technologies such as "cookies" to track your use of our Website ("Usage Information"). Your browser may have an option that allows you to reject cookies, but doing so may limit your use of our Website. Usage Information is anonymous and does not personally identify you. In addition, we may use web beacons (also known as 'action tags' or 'one pixel.gif files'), provided by our advertising serving partner, to measure the effectiveness of, and otherwise manage, our online advertising. These web beacons enable our advertising server to recognize you when you visit the Website and to determine which banner ads bring users to the Website. We do not use spyware, adware, or any other similarly intrusive software. The Usage Information Frontier Airlines collects depends on how you choose to use this Website and/or Frontier Airlines' service offerings.
The types of cookies we use at Frontier Airlines fall into four purpose-based categories: Strictly Necessary Cookies, Performance Cookies, Functional Cookies, and Targeting Cookies.
STRICTLY NECESSARY COOKIES: Strictly necessary cookies are cookies that are essential for a Website to function properly and provide basic features such as user login and account management. They are classified as strictly necessary because a Website will not work properly without them and turning them off would impede a person’s ability to access information and other services on the Website. These cookies are used to allow the Network to operate its Website in a functional manner.
PERFORMANCE COOKIES: Performance cookies are cookies used specifically to gather data on how people use a Website, which pages are visited most frequently, or if they receive an error message when using the Website. These cookies only monitor the performance of a Website and how its users are interacting with the Website. (e.g., these cookies can count page visits, how much time a user spends on the Website, and loading speeds to improve performance.)
FUNCTIONAL COOKIES: Functional cookies help to provide services that users request from the Website. These cookies allow the Network to remember the choices you make (such as your username or language preferences) and provide enhanced, personal features. By remembering user preferences, functional cookies help to boost the Website’s performance and make browsing the Website easier and more convenient for users.
TARGETING COOKIES: Targeting cookies are used by marketing companies to target and retarget you with advertisements that may interest you based on your browsing habits. These cookies are used to deliver advertisements relevant to your interests. Targeting cookies can store which Websites the user visited, the web pages visited, any products purchased, or other advertisements that were clicked on.
To complete certain travel related transactions, for example, when making a travel reservation or arrangement, registering with our various travel and customer benefit programs (e.g., FRONTIERMiles frequent flyer program) (a "Transaction"), you will be asked to provide certain personal data. In order to use certain features of this Website you will have to create an account ("Member Account"). You may never use another person's Member Account without permission. You are solely responsible for the activity that occurs on your account, and you must keep your password secure. You must notify us immediately of any breach of security or unauthorized use of your Member Account. Although we will not be liable for any losses caused by any unauthorized use of your Member Account, you may be liable for our losses or the losses of others due to such unauthorized use.
The personal information we collect about you through will vary, depending on the nature of the transaction and the information required to fulfill your request for our services, but may include identification information ("Personal Information") and/or payment information (together with Personal Information, the "Transaction Information"), including, without limitation:
Identification information, which includes:
- First and last name,
- Home address,
- Email address,
- Telephone numbers, and
- Other identifying information that permits Frontier Airlines to contact you.
Travel information, which includes:
- Passenger’s first and last name,
- The first and last name of the person making the reservation,
- Any travel companion(s) first and last name(s),
- All passengers’ date of birth,
- Departure city and arrival city,
- Seating preferences,
- Any specific dietary needs or preferences, or
- Any accessibility or medical accommodations.
Payment information (“Payment Data”), which includes:
- Credit or Debit card number,
- Card holder name,
- Expiration date, and
- Billing address.
International travel information includes:
- Passport number,
- Country of residence,
- Emergency contact information, and
- International Travelers may be required to provide other documentation including any:
- documents required by the international destination, and
- any COVID or other health information required by the international destination.
Other forms of information collected by Frontier Airlines include:
- Frontier Airlines travel and customer benefit programs participant information, including FRONTIERMiles account number; and
- Travel agency name, contact information, and IATA / ARC number.
In compliance with applicable laws, it is our policy to require only the Transaction Information necessary for the specific Transaction that you request; we do not condition your participation in any specific activity on our Website, on the disclosure of more information than is reasonably necessary to complete that specific activity and/or Transaction.
FRONTIER Miles & Discount Den (Loyalty and Financial Incentive Programs)
FRONTIERMiles, Frontier Airlines’ loyalty program, is free to all customers and rewards you for flying on Frontier Airlines. Customers also can purchase a subscription to our DISCOUNT DEN fare club, which provides subscribers with discounted fares.
FRONTIERMiles collects and keeps the personal information that you would provide in making a booking or signing into your account, as well as records of flights you have taken on Frontier Airlines. Members in the program may accrue miles by flying on our airline and/or interacting with our program partners, which may then be used to make bookings or purchase other goods or services.
DISCOUNT DEN collects and keeps the personal information that you would provide in making a booking or subscribing to DISCOUNT DEN. If you subscribe to DISCOUNT DEN, for a yearly fee, you will have access to discounted fares for Frontier Airlines flights. To allow Frontier Airlines to track your DISCOUNT DEN membership, all memberships include enrollment in FRONTIERMiles.
You may end your membership in either program at any time by logging into your FRONTIERMiles account or notifying Frontier Airlines.
Frontier Airlines values the data of FRONTIERMiles members and DISCOUNT DEN subscribers because it allows us to track and reward Frontier Airlines passengers, based on travel frequency with Frontier Airlines, or as part of the subscription program.
If you are a FRONTIERMiles member and request deletion of part or all your personal information, that could affect your FRONTIERMiles and DISCOUNT DEN memberships. If we cannot retain your personal information, you will no longer be a FRONTIERMiles member or have a DISCOUNT DEN subscription, and so would forfeit any accrued miles and future DISCOUNT DEN benefits would be removed.
We will not discriminate against you for exercising any of your consumer privacy rights.
- Denying you goods or services
- Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
- Providing you a different level or quality of goods or services
- Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services
Opt-Out Marketing Emails and Text
The email address or cell phone number that you provide to Frontier Airlines when purchasing a ticket, or for membership in FrontierMiles and Discount Den, will be used to update you regarding flight changes and other information regarding your transaction or membership. The email address and cell phone number will be automatically added to our marketing database. This database is used to communicate upcoming sales and promotions. You may opt-out of receiving marketing communications about special offers or programs from Frontier Airlines or other information for which you subscribed by clicking on the "unsubscribe" link provided at the bottom of the email communication or by logging into your Member Account to update your email and messaging preferences.
Once opted-in to SMS text messages, you will have the option to opt-in for marketing communications to receive updates for upcoming sales and promotions.
To opt-out of SMS text messages for transactional, membership, or marketing communications, text STOP to 42862 to cancel the Frontier SMS Alerts service. After doing so you may receive an opt-out confirmation, and then will no longer receive any texts from Frontier Airlines.
If you opt-out of Frontier SMS Alerts, you will still receive flight information via email unless previously opted-out of email communications.
To learn more about Frontier SMS Alerts, please refer to the SMS Terms and Conditions.
You can visit the Network Advertising Initiative or Digital Advertising Alliance to find out which companies have currently enabled customized ads for your browser and opt out of browser-enabled interest-based advertising
Third Party Sites
The Sites may contain links to other Websites. Frontier Airlines is not responsible for the collection, use, or disclosure of information collected through third-party Websites and expressly disclaims any liability related to such collection, use, or disclosure. Frontier Airlines is not responsible for the practices employed by Websites linked to or from this Website nor the information or content contained therein. Links to other Websites are provided solely as a convenience. Your browsing, use, and interaction on any other Website, including that of our Payment Processor, are subject to that Website's own rules and policies. Frontier Airlines recommends that you review the information collection practices of such sites before using them or providing them with information
Frontier Airlines engages with a third-party provider, Cognigy, for chat functionality which monitors, records and maintains chat transcripts for a period of time, less than 31 days.
OPTIONAL PRODUCTS OR SERVICES PROVIDED BY THIRD PARTIES
You may elect to purchase additional services and goods provided by third parties by selecting links during or after the booking process. Examples of this type of optional service are car rentals, hotel reservations, or travel insurance. If you elect to apply for a FRONTIER Airlines World Mastercard card, information provided to the credit card issuer by Frontier Airlines may include data about your past interactions with Frontier Airlines. As part of that election, Frontier Airlines may provide personal information that you provide during the booking process to that third party to facilitate your purchase. Except with respect to certain information provided regarding accrual of Miles as part of the FRONTIERMiles loyalty program, and costs added to your cart at the time of purchase from third parties, those third parties do not provide any additional personal information back to Frontier Airlines.
Children's Use of This Site and Children's Membership in MyFRONTIER
Our site is not designed for or directed to children under the age of 13, and Frontier Airlines’ policy is not to collect Personal Information from children under the age of 13. We recommend that children under the age of 13 be supervised by an adult while using the Internet and require that children under the age of 13 not provide any Personal Information to our Website.
A parent or guardian may register a child as a myFRONTIER member by reaching out to us directly via chat. Trained personnel will ensure that the parent or guardian is the person registering the child. Your enrollment of your child in myFRONTIER will require the collection, use and potential disclosure of personal information about your child by Frontier Airlines. As part of myFRONTIER, the name, gender, birth date, or contact information of a Member younger than 13 years of age will not be shared with third parties for promotional purposes, and Frontier Airlines will not intentionally send promotional emails to such Member.
WE ARE COMMITTED TO COMPLYING WITH THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT OF 1998 ("COPPA"). IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OUR WEBSITE.
Consent: Changes to this Privacy Notice
You may authorize a natural person or a business entity to act on your behalf to make a request to know or to delete your personal information, however, because we need to know specific information about you in order to process a request, we may request the completion of our web-based form in order to be able to locate your information and proceed with the verification process. We must verify that you are the person shown in the request and we must verify your identity as our customer as well as be able to verify that the agent is authorized, by you, to make the request on your behalf. At the time a request is received using the Webform, a unique identifier is autogenerated and assigned to your request.
For More Information
If you have any questions or comments about this Privacy Notice or any of the information it contains, please do not hesitate to contact us at:
If you have questions or concerns regarding this Privacy Notice or the collection and use of information submitted to Frontier Airlines, please direct your inquiries to us via chat.
This Privacy Notice shall be governed by and construed in accordance with the laws of the State of Colorado, other than such laws, rules, regulations, and case law that would result in the application of the laws of a jurisdiction other than the State of Colorado. If any part of this Privacy Notice is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of this Privacy Notice shall continue in force and effect.
Copyright© 2023, Frontier Airlines, Inc. All Rights Reserved.
Supplemental Notice for California Residents
Supplemental Notice for Colorado Residents
The Colorado Privacy Act exempts air carriers from compliance (Citation: C.R.S. § 21-190 (2)(l) (2021) and text: “An air carrier as defined in and regulated under 49 U.S.C. sec. 40101 et seq ., as amended, and 49 U.S.C. sec. 41713, as amended… ”).
Supplemental Notice for Connecticut Residents
The Connecticut Data Privacy Act exempts air carriers from compliance (Citation: Conn. Gen. Stat. § 22-15(3)(b)(16) (2022) and text: “…personal data collected, processed, sold or disclosed in relation to price, route or service, as such terms are used in the Airline Deregulation Act, 49 USC 40101 et seq., as amended from time to time, by an air carrier subject to said act, to the extent sections 1 to 11, inclusive, of this act are preempted by the Airline Deregulation Act, 49 USC 41713, as amended from time to time.”).
Supplemental Notice for Virginia Residents
This section applies to residents of the Commonwealth of Virginia in addition to all other applicable rights and information contained in this Policy. Frontier Airlines will honor requests to delete, to know and to correct as detailed here: Frontier Consumer Privacy Request Form
- To confirm whether we are processing your personal information.
- To correct inaccuracies in your personal information.
- To delete the personal information we have collected from or about you.
Supplemental Notice for Utah Residents
The Utah Consumer Privacy Act to: an air carrier.”) Frontier Airlines will endeavor to honor requests to delete, to know and to correct as detailed here in the Frontier Consumer Privacy Request Form.