Sometimes a flight may be delayed on the ground before receiving takeoff clearance from Air Traffic Control, after landing at your destination, or during a diversion to another airport. These delays, known as tarmac delays, are rarely of extended duration. If your flight experiences an extended tarmac delay after you have boarded or after the plane has landed, we commit to providing timely information on the situation. We will also provide for your essential needs including food, potable water, operable restroom facilities, and, if safety and security conditions allow, access to medical treatment.

Please see our Extended Tarmac Delay Contingency Plan for more details of how we handle long delays onboard an aircraft on the ground to ensure your essential needs are met.