Pick a topic for more information

Check-in Requirements

If you want to be ahead of the game, use Online Check-In or check-in on our mobile app before you even get to the airport! Online check-in for all our flights is available within 45 minutes to 24 hours of your departure time.

If you check-in online or on the mobile app, and have checked bags, simply follow the "Bag Drop" signs to designated lines at the airport. These lines are for passengers who already checked-in online/on the mobile app to check their bags.

If you do not check-in online, you may also check in when you arrive at the airport using one of our 3 convenient options:

  • Self-service check-in kiosks (where available)
  • Ticket counters within every airport terminal
  • Mobile App

Our customer service representatives will be happy to assist you with any baggage you're checking, to answer any questions you may have, and to provide you with a valid boarding pass.

You and your baggage must be checked-in and you must have your printed boarding pass or mobile boarding pass in hand no later than 45 minutes prior to departure for domestic flights and no later than 60 minutes prior to departure for international flights.

We recommend all travelers arrive at the airport at least two hours prior to departure time. Please visit our Travel Advisory page for additonal important information before traveling.

Passengers must be at the gate for boarding at least 15 minutes prior to departure for all Frontier flights, otherwise reservations are subject to cancellation

Notice of Overbooking Flights

Frontier flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers, Frontier will deny boarding to persons in accordance with its particular boarding priorities that are available at all airport ticket counters and boarding locations. Our Customer Service Commitment provides further information on our policies in the event of an overbooked flight

Form of Payment

Effective January 7, 2015, Frontier only accepts credit or debit cards as a form of payment for tickets and fees. Cash, personal checks, cashier’s checks, traveler’s checks and money orders are not accepted.

Baggage Allowance

Each passenger is allowed one personal item at no charge. It can be no larger than 14"H, 18"W, 8"D (including handles, wheels and straps) and must fit under the seat in front of you.

Checked bags must be within 62 linear inches (that’s length + width + depth) and no heavier than 50 pounds. Baggage that goes over these limits will be charged $75 for exceeding weight and $75 for exceeding linear inch limits. Bags will NOT be accepted if it is over 100 1b and/or over 110 linear inches. EarlyReturns® Award Redemption Tickets have the same baggage allowance.

Carry-On Bags can be no larger than 24"H, 16"W,10"D (including handles, wheels, and straps) and no heavier than 35 pounds . Carry-On Bags must be able to fit either underneath the seat or in the overhead bin. If you arrive at the gate with a carry-on bag that exceeds the allowable dimensions you will have an additional charge to gate check the bag.

Bag(s) charges vary based on the type of fare you purchase / when you finalize your travel purchase and are non refundable. If you purchased one of our bundles, the WORKS℠ or the PERKS℠, you receive one checked and carry-on bag along with a personal item. If you are an EarlyReturns® Elite member, you receive a carry-on bag in addition to your personal item.

Pssst... Frontier Tip: Save on bags! Purchase one of our bundles and receive a carry-on and 1st checked bag!

Don't forget to review TSA's liquid rules before traveling with a bag!

For Travel On and After 11/2/17

Purchase Location Carry-On Bag 1st Checked Bag 2nd Checked Bag >3+ Checked Bag
Purchase Location Carry-On Bag 1st Checked Bag 2nd Checked Bag >3+ Checked Bag BEST VALUE!                                                
Flyfrontier.com, at booking
$30*/35 $25*/30 $45 $80
Purchase Location Carry-On Bag 1st Checked Bag 2nd Checked Bag >3+ Checked Bag                                                
Flyfrontier.com, after booking and up to 24 hours before departure
$38 $38 $45 $80
Purchase Location Carry-On Bag 1st Checked Bag 2nd Checked Bag >3+ Checked Bag Call Center $40 $40 $45 $85
Purchase Location Carry-On Bag 1st Checked Bag 2nd Checked Bag >3+ Checked Bag Web Check-in $40 $40 $45 $85
Purchase Location Carry-On Bag 1st Checked Bag 2nd Checked Bag >3+ Checked Bag Airport ticket counter or self-service kiosk $45 $45 $50 $85
Purchase Location Carry-On Bag 1st Checked Bag 2nd Checked Bag >3+ Checked Bag Departure Gate $60 $60 for bags exceeding our size requirements N/A N/A
*$30 carry-on and $25 1st checked bag are valid for travel during value season periods: 1/9 - 2/8/2018 and 4/17 - 5/24/2018
BUNDLE AND SAVE

Excess Baggage Charges

An excess baggage charge will be assessed for each piece of checked baggage over any allowance based on the fare option purchased for Frontier flights. Excess baggage is subject to oversize and overweight charges for each maximum exceeded per size and weight limits discussed above. Fees may apply to special items such as antlers, bikes, etc.(refer to Sporting Equipment & Special items on our Baggage page).

Flight and Ticket Cancellation

Except for tickets purchased for travel within 7 days (168 hours), all tickets may be cancelled for a full refund up to 24 hours after the time of purchase. You can request a refund on your Manage my Booking page through logging into My Trip or through Frontier Reservations at 801-401-9000. If it has been more than 24 hours since you purchased your ticket, you may cancel your ticket at the My Flights section of your Manage My Booking or through Frontier Reservations at 801-401-9000.

If you purchased THE WORKS!℠, you may visit Flyfrontier.com and either apply the value of your purchase to a new ticket without any penalty, subject to any difference in fare and/or options prices, or retain the value of your purchase for use within one year of the transaction date. You may complete the Online Refund Form or call Frontier Reservations on 801-401-9000 to have the full value returned to your purchasing card. Otherwise, if you did not purchase the WORKS℠, each passenger’s booking will retain its value for 90 days in the form of a travel credit. The value of that travel credit may be applied toward the purchase of future travel, subject to a fee of $99 per passenger.

Tickets must be cancelled prior to the departure of a flight in order to retain their value. Failure to show for any flight or cancel a ticket prior to any ticketed flight departure will forfeit the remaining value of the ticket.

Flight and Ticket Itinerary Changes

If you would like to change your itinerary prior to the day of travel (date changes or city changes), you may do so on your Manage my Booking page by logging into My Trips. If you purchased the WORKS!℠, you apply the value of your purchase to your new ticket without any penalty, subject to any difference in fare and/or options prices. Otherwise, you must pay the difference between the fare already paid and any difference in fare and/or options prices, as well as a non-refundable change fee of $99 per person.

For changes to tickets on the day of travel, Frontier offers two options - standby travel and same day confirmed alternate flight changes.

Standby Travel
Frontier offers EarlyReturns® Elite members the oppurtunity to standby for an earlier or later flight on your day of travel for no fee. Standby travel on eligible tickets must follow the original ticketed itinerary, meaning if you were booked on a nonstop flight you cannot add a connection to the itinerary or vice versa. If you are eligible for standby travel, you may request to fly standby on another flight on your day of travel at the airport ticket counter or gate

Same Day Confirmed Flight Changes
If you wish to change to an earlier or later flight on your day of travel, we can confirm a seat for you for $99, as long as there are seats available. You may confirm a seat on another flight at the airport ticket counter or by calling Frontier Reservations at 801-401-9000. The non-refundable fee for same day confirmed alternate flight changes varies based on the fare option purchased as follows: same day confirmed alternate flight changes and standby travel on eligible tickets apply to alternate flights between your ticketed origin and destination cities. However, the groups of airports below will be considered the same city for same day confirmed and standby purposes. This means that if you are booked to fly to/from an airport in each group, you may request a same day confirmed alternate flight change or standby travel (if eligible) to fly to/from another airport in the group if there is a seat available by paying the applicable fee described above.

Same Day Flights to Alternative Airports:

  • Washington Dulles (IAD) & Washington National (DCA)
  • Chicago-O'Hare Airport (ORD), IL & Milwaukee (MKE), WI
  • Ft. Lauderdale (FLL) & West Palm Beach (PBI) FL
  • Los Angeles (LAX) & Orange County/Santa Ana (SNA), CA
  • Madison (MSN) & Milwaukee (MKE) WI
  • New York La Guardia (LGA) NY, Trenton (TTN) NJ, & Philadelphia (PHL) PA
  • Orange County/Santa Ana (SNA) & San Diego (SAN), CA
  • Orlando (MCO) & Tampa (TPA), FL
  • Orlando (MCO) & St. Augustine (UST), FL

Name Change

If you need to change the name on your ticket prior to travel, but will keep the same itinerary, you may do so by paying any difference between the fare already paid and the current fare selling for the same itinerary, as well as a non-refundable name change fee of $75.

Please note that if you must make an itinerary change (date changes or city changes) in addition to the name change, both the name change fee and the itinerary change fee described above will apply.

Notice of Baggage Liability Limit

For travel wholly between U.S. points, liability shall not exceed $3,500 US dollars per ticketed passenger. Actual value for reimbursement of lost or damaged property will be determined by the documented original purchase price less any applicable depreciation

The international baggage liability limit for travel governed by the Warsaw Convention is US $9.07 per pound up to USD $400 per bag. The international baggage liability limit for travel governed by the Montreal Convention is 1131 Special Drawing Rights (SDR) per ticketed passenger. SDR's are an international monetary fund currency unit, converted to U.S. dollars, using the in-effect rate on the mishandled baggage settlement date.

You must report any irregularities involving your baggage and property, such as loss, damage, or delay, within 4 hours of your arrival at your destination. Frontier is not liable for torn baggage, scratched or missing handles, telescopic handles, straps, zippers, wheels, or wheel casings. In addition, Frontier cannot be liable for damage done to baggage as a result of over-packing or misuse.

  1. Baggage carried in the passenger compartment of the aircraft.
  2. Any of the following items packed in your baggage, whether or not you told us about the item:
    Keys, jewelry, cash, cash equivalents (including checks, gift certificates, and gift cards), silverware, china, glass, ceramics, pottery, bottles, negotiable papers, securities, business documents, files, manuscripts, publications, blueprints, precious metals/stones, antiques, heirlooms, irreplaceable items, collectibles, artifacts, paintings/works of art, art supplies, natural fur products, tobacco products, medication, orthotics, surgical supports, optics/vision devices, orthodontics, natural fur products, trade/commercial samples, photographic/video/electronic equipment and accessories, sound reproduction equipment, CDs, DVDs, musical instruments, computer equipment (including hardware, software, and all accessories), machinery and/or their parts, unsuitably-protected recreational and sporting equipment, bags made from lightweight material not designed for shipping, fragile articles, or other similar valuable items and commercial effects.

Restricted Articles

Any article and/or hazardous material listed in the DOT Hazardous Materials Regulations: 49 CFR 175.10 and/or IATA Dangerous Goods Regulations and revisions and reissues thereof, will only be accepted subject to advance arrangements and in compliance with DOT Hazardous Materials Regulations:49 CFR 175.10 and/or IATA Dangerous Goods Regulations. We're bound by some legal rules, as stated by the Transportation Security Administration (TSA), "Prohibited items are weapons, explosives, incendiaries, and include items that are seemingly harmless but may be used as weapons — the so-called 'dual use' items. You may not bring these items to security checkpoints without authorization." To review a list of permitted and prohibited items which may be included in carry-on baggage, provided by the TSA, visit Hazmat Safety

Smoking Regulations

In accordance with Federal Regulations, all Frontier flights are non-smoking.

Ticket Validity

Tickets are valid 90 days from date of issue. Tickets purchased with the WORKS℠ are valid one year from the original date of purchase. Please note that fare tickets must be cancelled prior to the departure of a flight in order to retain their value. Failure to show for any flight or cancel a ticket prior to any ticketed flight departure will forfeit the remaining value of the ticket.

To use the value of a retained ticket credit towards a new reservation, please call our Reservations Department at 801-401-9000. Please provide your original reservation code or ticket number. We cannot exchange one ticket for multiple tickets.

Notice of Incorporated Terms

Effective January 1, 1983, this notice became part of the conditions between the airline and the passenger. If there is any inconsistency between the Incorporated Terms described below and the terms and conditions in the passenger's ticket these incorporated terms govern. Air transportation to be provided between points in the U.S. (including its overseas territories and possessions) is subject to the individual terms of the transporting carriers, which are herein incorporated by reference and made part of the Contract of Carriage. Foreign air transportation is governed by applicable tariffs on file with the U.S. and other governments.

Incorporated Terms may include, but are not restricted to:

  1. Limits on liability for personal injury or death
  2. Limits on liability for baggage, including fragile or perishable goods and availability of excess valuation coverage
  3. Claims restrictions, including time periods in which passengers must file a claim or bring an action against the air carrier
  4. Rights of the Air Carrier to change terms of contract
  5. Rules on reconfirmation of reservations, check-in times and refusal to carry
  6. Rights of the Air Carrier and limits on liability for delay or failure to perform service, including schedule change, substitution of alternate air carriers or aircraft, rerouting and acts of God

Conditions of Exit Seating

Passengers sitting in an exit seat must be able to meet the following criteria and perform the following duties:

  • Have sufficient mobility, strength, or dexterity in both arms, hands, and legs to perform such duties as removing the door, remove obstructions and help other passengers exit the aircraft.
  • Be 15 years of age or older and have the capacity to perform the listed duties without assistance of an adult companion, parent, or other relative.
  • Be able to read and understand instructions related to emergency evacuation which are provided in printed or graphic form and be able to understand oral commands given by a crewmember in the English language.
  • Be able to see well enough to perform the listed duties and assess conditions outside of the exit without the assistance of visual aids other than contacts or eyeglasses.
  • Be able to hear well enough to understand instructions shouted by crewmember's without assistance other than a hearing aid.
  • Be able to speak well enough to give information orally to other passengers.
  • Be free from the responsibility of caring for someone who cannot be left unattended for the duration of the flight.
  • Be free from any condition that might cause harm if the passenger were to perform one or more of the listed duties.
  • Be able to occupy the exit seat without use of a seat belt extension and be free from the use of any assistive device which may impede egress from the aircraft (e.g., portable oxygen concentrator).

Email Communication

The email address that you provided when purchasing a ticket on FlyFrontier.com will be automatically added to our marketing database. This database is used to communicate upcoming sales and promotions. We will also use your email address to update you regarding flight changes and other information regarding your transaction. You may opt-out of receiving communications about special offers or programs from Frontier Airlines or other information for which you subscribed by clicking on a link provided at the bottom of the email communication or by logging into your account to update your email preferences. Additional information regarding the collection of personal information can be found on our Privacy Policy page. 

Spanish Language Disclaimer

The Spanish version of Frontier’s website is a translation of the original in English for information purposes only. In the case of a discrepancy, the English version of the website is the official version, and the text of the English version will prevail.