Travel Policies

Have a question about one of our policies? Here's some things you should know before you go.

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TSA Information

Please be advised of the following new and updated screening procedures for carry-on bags, issued by the Department of Homeland Security/Transportation Security Administration (DHS/TSA).

For all domestic and international travel, the following items must be removed from carry-on bags and placed into separate bins for X-ray screening:

  • Electronics larger than a cell phone
  • Liquids – please note that the 3-1-1 rule still applies

Customers may also be asked to remove food and snacks, including any type of food or drink in powdered form.

Personal electronic devices on international flights

Personal electronic devices (PEDs) larger than a cell phone are required to be removed from carry-on bags for flights traveling to the United States from international destinations.

While customers are still allowed to bring personal electronic devices on board, increased and extensive security screenings that may include interviews will be conducted in accordance with this mandated DHS/TSA security directive.

Powders on international flights

Customers traveling to the United States from international destinations may be subject to additional screening if carrying powders.

Effective as of June 30, 2018, new security measures now limit the quantity of substances in powder form in the aircraft cabin. As a general rule, a customer will not be allowed to carry on powders in a quantity exceeding that of a typical soda can (350ML/12 Fluid OZ). To avoid having these items taken during security screening, it is recommended that all powders be placed in checked bags.

There are some exceptions, including baby formula, prescribed medications, and crematory containers. For more information, please visit the DHS website.

Seat Assignments

You may pay to select your seat assignment at the time of ticket purchase. The purchase of a bundle may include a seat assignment. If you’ve already purchased your ticket, you may purchase a seat assignment on your Manage Booking page through logging into My Trips or when you check-in online within 24 hours of departure. If you do not purchase a seat assignment, one will be randomly assigned free of charge during check-in. However, your party may be separated. Find more information on our seating options

Itinerary Changes

All itinerary changes have no residual value when exchanged for a purchase of lesser valuePlease click here for more information.  

Same-Day Flight Changes

Frontier offers Elite level members of FRONTIER Miles the opportunity to stand by for an earlier or later flight on your day of travel for no fee. 

If you are eligible for standby travel, you may request to fly standby on another flight on your day of travel at the airport ticket counter or gate.

Standby travel on eligible tickets must follow the original ticketed itinerary, meaning if you were booked on a nonstop flight you cannot add a connection to the itinerary or vice versa.

Flying standby involves risk. If you are unable to get on the desired flight and miss the flight for which you were scheduled to fly, no additional transportation will be due unless you purchase a ticket. The order in which those standing by for a flight are boarded will be as determined by Frontier.

If you wish to change to an earlier flight on your day of travel, please review our policy here. An airport agent can assist with changing your flight, subject to seat availability. A same-day change fee and any difference in fare and options prices will apply.

For purposes of involuntary reroute (a diversion), Frontier considers the following groups of airports to be the same point.

  • Orlando, FL (MCO), Tampa, FL (TPA), Sarasota, FL (SRQ), Fort Myers, FL (RSW), West Palm Beach, FL (PBI), Miami, FL (MIA), Fort Lauderdale, FL (FLL), Jacksonville, FL (JAX)
  • New Orleans, LA (MSY), Pensacola, FL (PNS)
  • Atlanta, GA (ATL), Savannah, GA (SAV), Charleston, SC (CHS), Myrtle Beach, SC (MYR), Charlotte, NC (CLT), Raleigh, NC (RDU), Knoxville, TN (TYS), Norfolk, VA (ORF)
  • Nashville, TN (BNA), Memphis, TN (MEM), Little Rock, AR (LIT), Bentonville/Fayetteville, AR (XNA), Oklahoma City, OK (OKC), Dallas, TX (DFW), Tulsa, OK (TUL)
  • Austin, TX (AUS), San Antonio, TX (SAT), Houston, TX (IAH), Houston (Hobby) TX (HOU)
  • Omaha, NE (OMA), Des Moines, IA (DSM), Cedar Rapids, IA (CID), Kansas City, MO (MCI), St. Louis, MO (STL), Sioux Falls, SD (FSD), Fargo, ND (FAR), Minneapolis/St. Paul, MN (MSP)
  • Chicago, IL (ORD), Chicago (Midway), IL (MDW), Bloomington/Normal, IL (BMI), Milwaukee, WI (MKE), Madison, WI (MSN), Green Bay, WI (GRB))
  • Detroit, MI (DTW), Cleveland, OH (CLE), Grand Rapids, MI (GRR), Pittsburgh, PA (PIT), Indianapolis, IN (IND), Cincinnati, OH (CVG), Columbus, OH (CMH)
  • Washington, D.C. (Reagan) (DCA), Washington, D.C (Dulles, VA) (IAD), Baltimore, MD (BWI), Philadelphia, PA (PHL), Trenton, NJ (TTN), Harrisburg, PA (MDT), New York City (LaGuardia), NY (LGA), Islip, NY (ISP), Hudson Valley, NY (Stewart International) (SWF), Hartford, CT (BDL), Providence, RI (PVD), Boston, MA (BOS), Portland, ME (PDX), New York/Newark, NJ (EWR), New York City (JFK), NY, Albany, NY (ALB)
  • Buffalo, NY (BUF), Rochester, NY (ROC), Syracuse, NY (SYR)
  • Seattle, WA (SEA), Portland, OR (PDX)
  • San Francisco, CA (SFO), Oakland, CA (OAK), Sacramento, CA (SMF), San Jose, CA (SJC), Reno, NV (RNO)
  • Burbank (Hollywood), CA (BUR), Ontario, CA (ONT), Santa Ana, CA (SNA), San Diego, CA (SAN), Phoenix, AZ (PHX), Las Vegas, NV (LAS), Reno, NV (RNO), Los Angeles, CA (LAX), Tucson, AZ (TUS), Albuquerque, NM (ABQ)
  • Guanacaste, Costa Rica (LIR), San Jose, Costa Rica (SJO)
  • Montego Bay, Jamaica (MBJ), Kingston, Jamaica (KIN)
  • Santo Domingo, Dominican Republic (SDQ), Punta Cana, Dominican Republic (PUJ)
  • San Juan, PR (SJU), Aguadilla, PR (BQN), Ponce, PR (PSE)
  • Denver, CO (DEN), Colorado Springs, CO (COS), Grand Junction, CO (GJT), Cheyenne, WY (CYS), Albuquerque, NM (ABQ)

Name Changes

If you need to change the name on your ticket prior to travel but will keep the same itinerary, you may do so by paying any difference between the fare already paid and the current fare selling for the same itinerary, as well as a name change fee. Please note that if you must make an itinerary change (date changes or city changes) in addition to the name change, both the name change cost and the itinerary change cost described above will both apply.

To change the name on a ticket, please chat with us.

Cancel a Ticket

All tickets are nonrefundable,except within 24 hours of booking for flights 7 days or more prior to departure. Please view our pricing options regarding changing or canceling your flight here

Changes or cancellations must be made prior to your flight’s scheduled departure time. If you fail to check-in or to board your flight within the required time (check-in: 60 minutes prior to scheduled departure time; boarding: 20 minutes prior to scheduled departure time), your ticket will be deemed a No-Show Cancellation and cancelled. All subsequent flights, including return flights, on the itinerary, will also be treated as No-Show Cancellations. Please reference the Contract of Carriage for more details.

Please note that Frontier reserves the right to cancel your reservation (including continuing, connecting and return flights) without notice in the event of any of the following:

  1. You do not fly a flight on the ticket or fail to show for a flight without calling to cancel.
  2. You fail to check-in for your flight by the check-in cutoff. The check-in cutoff is 60 minutes prior to departure for domestic flights and 60 minutes prior to departure for international flights.
  3. You are not present at the boarding gate at least 20 minutes prior to scheduled departure time, even if you have already checked in for the flight.
  4. Frontier’s decision to refuse transport to a customer for any of the reasons stated in Section 3 (Refusal to Transport) of the Frontier Contract of Carriage or as otherwise provided therein.


All tickets are nonrefundable except the Works and except within 24 hours for tickets 7 days or more prior to departure.


Unaccompanied Minor Travel

Effective November 1, 2018, Frontier Airlines will no longer accept children traveling alone under the age of 15 yrs of age.  Any child under the age of 15 must be in the same reservation as an accompanying adult.

Emergency Events

We’re sorry to hear of any emergency situation, but we know life events happen. Because of this, we offer a few options described in the chart below. Please note that all tickets lose their value if the customer does not cancel prior to the scheduled departure of any ticketed flight.                                                                                             

Type of Emergency Event Options Available to You Documentation Required
Lost or stolen travel documents
Change your travel date, time, and/or destination. Tickets are valid 365 days from date of cancellation with no change fee (any fare difference will apply) Embassy receipt or police report for lost or stolen documents
Jury duty or subpoena Option to: Change your travel date, time, and/or destination. Tickets are valid 365 days from date of cancellation with no change fee (any fare difference will apply).  Jury duty notice or subpoena
Death of the ticketed customer Cancel the unused portion of a ticket and receive a full refund

Death certificate or letter  from funeral director on funeral home letterhead.

Document Submission Form

Death of a travel companion or an immediate family member

Option to:
-Change your travel date, time, and/or destination for up to 365 days from the original date of purchase with no change fee (any fare difference  will apply).
-Cancel the unused  portion of a ticket and receive a credit for 365 days from the original date of purchase.

Death certificate or letter  from funeral director on funeral home letterhead. The relationship to the ticket holder must be included with the request.

Document Submission Form

If you are requesting a change in travel dates for one of the reasons above, please use our Document Submission Form. Submissions not meeting the specific criteria listed above may be declined. 

Immediate family members include a spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.

Ticket Receipts

If you need a copy of a receipt for a reservation you have purchased or for travel that is already completed, you may also request a copy of a receipt on your Manage Booking page through logging into My Trips.

Contact Center Booking

We make booking directly with Frontier easy. Booking at will always offer the best value.

A $35 service fee per ticket is applied for each Economy Fare ticket and FRONTIER Miles award ticket booked through our Reservations Department

When you book with us at or through our Reservations Department, we will send you an email with your flight itinerary.

Taxes and Fees

If you want to know about the Fees and Taxes included in the price of your airfare, here’s a quick and handy guide that covers most of our destinations. Not all fees and taxes apply to all fares, but we’ll quote you the total – inclusive of the applicable taxes and fees -- for your ticket.

U.S. Transportation Tax (domestic FET): airfares for travel within the 48 contiguous states include a 7.5% Federal Excise Tax (FET).

Passenger Facility Charges (PFCs): these charges are from the airports themselves, and are applied to the operations of those airports. The charge ranges in value and is set by the airport.

U.S. September 11th Security Fee: the Transportation Security Administration assess a September 11th Security Fee per passenger enplanement.

U.S. Domestic Flight Segment Tax: the US government taxes each passenger and each ‘segment’ (basically, every take-off).

Carrier Interface Charge: the standard fare price we display online includes a charge per passenger, per segment, that is assessed on tickets purchased through the website or our call center. The Discount Den fares we display online include a charge per passenger, per segment, that is assessed on tickets purchased through the website.

Service Fee: for each ticket booked through our Reservations Department there will be a Service Fee which is calculated per passenger.

APHIS User Fee Passenger (international arrivals): This fee is levied by the United States Department of Agriculture’s Animal and Plant Health Inspection Service (APHIS) for international arrivals.

Immigration User Fee and Customs User Fee (international arrivals): These fees are levied by the United States Customs and Border Protection for international arrivals.

Mexico Tourism Tax (Derecho No Immigrante) and Mexico Departure Tax - TUA: these taxes are levied on passengers flying to and/or from Mexico on international flights, and differs depending on the airport.

Surcharges: The fare price we display online includes a charge per passenger, per direction, that is assessed on tickets to cover costs of providing a service including facility maintenance, fuel, security etc. These surcharges appear during peak holiday travel periods such as Thanksgiving and Christmas.

High Cost Airport Charge: The High Cost Airport Charge offsets Frontier’s higher operating costs in select major airports where, for example, landing fees and gate rentals are significantly higher than other major airports where Frontier operates.