Travel Policies
Have a question about one of our policies? Here's some things you should know before you go.
Have a question about one of our policies? Here's some things you should know before you go.
Please be advised of the following new and updated screening procedures for carry-on bags, issued by the Department of Homeland Security/Transportation Security Administration (DHS/TSA).
For all domestic and international travel, the following items must be removed from carry-on bags and placed into separate bins for X-ray screening:
Customers may also be asked to remove food and snacks, including any type of food or drink in powdered form.
Personal electronic devices on international flights
Personal electronic devices (PEDs) larger than a cell phone are required to be removed from carry-on bags for flights traveling to the United States from international destinations.
While customers are still allowed to bring personal electronic devices on board, increased and extensive security screenings that may include interviews will be conducted in accordance with this mandated DHS/TSA security directive.
Powders on international flights
Customers traveling to the United States from international destinations may be subject to additional screening if carrying powders.
Effective as of June 30, 2018, new security measures now limit the quantity of substances in powder form in the aircraft cabin. As a general rule, a customer will not be allowed to carry on powders in a quantity exceeding that of a typical soda can (350ML/12 Fluid OZ). To avoid having these items taken during security screening, it is recommended that all powders be placed in checked bags.
There are some exceptions, including baby formula, prescribed medications, and crematory containers. For more information, please visit the DHS website.
You may pay to select your seat assignment at the time of ticket purchase. The purchase of a bundle may include a seat assignment. If you’ve already purchased your ticket, you may purchase a seat assignment on your Manage Booking page through logging into My Trips or when you check-in online within 24 hours of departure. If you do not purchase a seat assignment, one will be randomly assigned free of charge during check-in. However, your party may be separated. Find more information on our seating options.
All itinerary changes have no residual value when exchanged for a purchase of lesser value. Please click here for more information.
Frontier offers Elite level members of FRONTIER Miles the opportunity to stand by for an earlier or later flight on your day of travel for no fee.
If you are eligible for standby travel, you may request to fly standby on another flight on your day of travel at the airport ticket counter or gate.
Standby travel on eligible tickets must follow the original ticketed itinerary, meaning if you were booked on a nonstop flight you cannot add a connection to the itinerary or vice versa.
Flying standby involves risk. If you are unable to get on the desired flight and miss the flight for which you were scheduled to fly, no additional transportation will be due unless you purchase a ticket. The order in which those standing by for a flight are boarded will be as determined by Frontier.
If you wish to change to an earlier flight on your day of travel, please review our policy here. An airport agent can assist with changing your flight, subject to seat availability. A same-day change fee and any difference in fare and options prices will apply.
For purposes of involuntary reroute (a diversion), Frontier considers the following groups of airports to be the same point.
If you need to change the name on your ticket prior to travel but will keep the same itinerary, you may do so by paying any difference between the fare already paid and the current fare selling for the same itinerary, as well as a name change fee. Please note that if you must make an itinerary change (date changes or city changes) in addition to the name change, both the name change cost and the itinerary change cost described above will both apply.
To change the name on a ticket, please chat with us.
There are no cancellation (or change) fees for customers who select an Economy, Premium or Business bundle. Please view our pricing options regarding changing or canceling your flight here. All tickets are nonrefundable, except if you cancel within 24 hours of booking for flights 7 days or more prior to departure, and except when required by law under 14 CFR Part 260.
Changes or cancellations must be made prior to your flight’s scheduled departure time. If you fail to check-in or to board your flight within the required time (check-in: 60 minutes prior to scheduled departure time; boarding: 20 minutes prior to scheduled departure time), your ticket will be deemed a No-Show Cancellation and cancelled. All subsequent flights, including return flights, on the itinerary, will also be treated as No-Show Cancellations. Please reference the Contract of Carriage for more details.
Please note that Frontier reserves the right to cancel your reservation (including continuing, connecting and return flights) without notice in the event of any of the following:
All tickets are nonrefundable, except if you cancel within 24 hours of booking for flights 7 days or more prior to departure, and except when required by law under 14 CFR Part 260.
Effective November 1, 2018, Frontier Airlines will no longer accept children traveling alone under the age of 15 yrs of age. Any child under the age of 15 must be in the same reservation as an accompanying adult.
We’re sorry to hear of any emergency situation, but we know life events happen. Because of this, we offer a few options described in the chart below. Please note that all tickets lose their value if the customer does not cancel prior to the scheduled departure of any ticketed flight.
Type of Emergency Event | Options Available to You | Documentation Required |
---|---|---|
Lost or stolen travel documents
|
Change your travel date, time, and/or destination. Tickets are valid 365 days from date of cancellation with no change fee (any fare difference will apply) | Embassy receipt or police report for lost or stolen documents |
Jury duty or subpoena | Option to: Change your travel date, time, and/or destination. Tickets are valid 365 days from date of cancellation with no change fee (any fare difference will apply). | Jury duty notice or subpoena |
Death of the ticketed customer | Cancel the unused portion of a ticket and receive a full refund |
Death certificate or letter from funeral director on funeral home letterhead. |
Death of a travel companion or an immediate family member |
Option to: |
Death certificate or letter from funeral director on funeral home letterhead. The relationship to the ticket holder must be included with the request. |
If you are requesting a change in travel dates for one of the reasons above, please use our Document Submission Form. Submissions not meeting the specific criteria listed above may be declined.
Immediate family members include a spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.
If you need a copy of a receipt for a reservation you have purchased or for travel that is already completed, you may also request a copy of a receipt on your Manage Booking page through logging into My Trips.
We make booking directly with Frontier easy. Booking at FlyFrontier.com will always offer the best value.
A $35 service fee per ticket is applied for each Economy Fare ticket and FRONTIER Miles award ticket booked through our Reservations Department
When you book with us at FlyFrontier.com or through our Reservations Department, we will send you an email with your flight itinerary.
If you want to know about the Fees and Taxes included in the price of your airfare, here’s a quick and handy guide that covers most of our destinations. Not all fees and taxes apply to all fares, but we’ll quote you the total – inclusive of the applicable taxes and fees -- for your ticket.
U.S. Transportation Tax (domestic FET): airfares for travel within the 48 contiguous states include a 7.5% Federal Excise Tax (FET).
Passenger Facility Charges (PFCs): these charges are from the airports themselves, and are applied to the operations of those airports. The charge ranges in value and is set by the airport.
U.S. September 11th Security Fee: the Transportation Security Administration assess a September 11th Security Fee per passenger enplanement.
U.S. Domestic Flight Segment Tax: the US government taxes each passenger and each ‘segment’ (basically, every take-off).
Carrier Interface Charge: the standard fare price we display online includes a charge per passenger, per segment, that is assessed on tickets purchased through the website or our call center. The Discount Den fares we display online include a charge per passenger, per segment, that is assessed on tickets purchased through the website.
Service Fee: for each ticket booked through our Reservations Department there will be a Service Fee which is calculated per passenger.
APHIS User Fee Passenger (international arrivals): This fee is levied by the United States Department of Agriculture’s Animal and Plant Health Inspection Service (APHIS) for international arrivals.
Immigration User Fee and Customs User Fee (international arrivals): These fees are levied by the United States Customs and Border Protection for international arrivals.
Mexico Tourism Tax (Derecho No Immigrante) and Mexico Departure Tax - TUA: these taxes are levied on passengers flying to and/or from Mexico on international flights, and differs depending on the airport.
Surcharges: The
High Cost Airport Charge: The High Cost Airport Charge offsets Frontier’s higher operating costs in select major airports where, for example, landing fees and gate rentals are significantly higher than other major airports where Frontier operates.