Prepare for Departure
We understand your time is valuable, and we want to make arriving and preparing for your flight as easy as possible.
Unaccompanied Minor
Beginning on November 1, 2018, bookings will no longer be accepted for children who are younger than 15 years old unless they are traveling on the same itinerary with another passenger who is at least 15 years old. If you purchased an unaccompanied minor ticket prior to November 1st, 2018, click here for more information.
Itinerary Changes
If you need to make an immediate itinerary change to your reservation, the airport ticket counter should be able to assist with your request. Please visit our Travel Policies page to find more information on same-day flight changes.
Special Services
If you requested special services assistance at the time of booking, such as traveling with a wheelchair, a customer service representative at the ticket counter can help accommodate you. For more information about special services at Frontier, please see our Special Services page.
Traveling with Animals
If you’ve included an approved pet as part of your booking, you must make sure all requirements are met by visiting the ticket counter upon your arrival. Find more information on pet requirements in the traveling with pets section on our Family & Pets page.
If you’re traveling with a service animal, we recommend visiting the ticket counter on arrival to the airport. You can learn more about traveling with a service animal by reviewing our Special Services page.
If you’re traveling with an emotional support animal, we recommend visiting the ticket counter to have your documentation reviewed. Please visit our Special Services page to read more about what documentation is required.
Oversized Baggage
For baggage that exceeds our weight or size limits, you will need to visit the counter and there will be an additional charge of $75 for each bag that is over. This includes large duffel bags, large suitcases and sporting equipment. Bags over 100 pounds or more than 110 linear inches will not be accepted. Please review additional information on traveling with large items like sports equipment under the sports equipment & special items section of our Baggage page.
Unpaid Balance
If you have any unpaid balance on your purchase, you will need to settle the remaining amount to check-in.
Firearm to Declare
When transporting firearms, ammunition and firearm parts in your checked baggage, you must declare that you have a firearm in your bag to the customer service representative at the ticket counter. Find more information on rules related to firearms & ammunition in the additional bag info section of our Baggage page.