Travel Policies

Have a question about one of our policies? Here's some things you should know before you go.

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Seat Assignments

You may pay to select your seat assignment at the time of ticket purchase. The purchase of the WORKS℠ or the PERKS℠ bundles include a seat assignment and you may choose any available seat for your flight. If you’ve already purchased your ticket, you may purchase a seat assignment on your Manage my Booking page through logging into My Trips or when you check-in online within 24 hours of departure. If you do not purchase a seat assignment, one will be randomly assigned free of charge during check-in. However, your party may be separated. Find more information on our seating options

Itinerary Changes

If you would like to change your itinerary prior to the day of travel (date changes or city changes), you may do so on your Mange my Bookings page through logging into My Trip. If you purchased the ability to refund/change/cancel your ticket, which Frontier may have offered you and you may have purchased with the WORKS℠, you may visit Flyfrontier.com and apply the value of your purchase to your new ticket without any penalty, subject to any difference in fare and/or options prices. Otherwise, you must pay the difference between the fare already paid and any difference in fare and/or options prices, as well as a non-refundable change fee of $99.

All exchanges have no residual value when exchanged for a purchase of lesser value.

Same-Day Flight Changes

Frontier offers two options for same day flight changes — standby travel and same day confirmed alternative flight changes.

Frontier offers Elite level members of EarlyReturns® the opportunity to stand by for an earlier or later flight on your day of travel for no fee. 

If you are eligible for standby travel, you may request to fly standby on another flight on your day of travel at the airport ticket counter or gate.

Standby travel on eligible tickets must follow the original ticketed itinerary, meaning if you were booked on a nonstop flight you cannot add a connection to the itinerary or vice versa.

Flying standby involves risk. If you are unable to get on the desired flight and miss the flight for which you were scheduled to fly, no additional transportation will be due unless you purchase a ticket. The order in which those standing by for a flight are boarded will be as determined by Frontier.

If you wish to change to an earlier or later flight on your day of travel, we can confirm a seat for $99, subject to there being seats available on the desired flight. You may confirm a seat on another flight at the airport ticket counter or by calling Frontier Reservations.

Same day confirmed alternative flight changes and standby travel on eligible tickets apply to alternative flights between your ticketed origin and destination cities. However, the following groups of airports will be considered the same city for same day confirmed and standby purposes. This means that if you are booked to fly to/from an airport in each group, you may request a same day confirmed alternative flight change or standby travel (if eligible) to fly to/from another airport in the group if there is a seat available by paying the applicable fee.

  • Washington Dulles (IAD) and Washington National (DCA)
  • Chicago-O'Hare Airport (ORD), IL & Milwaukee (MKE), WI
  • Ft. Lauderdale (FLL) & West Palm Beach (PBI) FL
  • Los Angeles (LAX) & Orange County/Santa Ana (SNA), CA
  • Madison (MSN) & Milwaukee (MKE) WI
  • New York La Guardia (LGA) NY, Trenton (TTN) NJ, & Philadelphia (PHL) PA
  • Orange County/Santa Ana (SNA) & San Diego (SAN), CA
  • Orlando (MCO) & Tampa (TPA), FL
  • Orlando (MCO) & St. Augustine (UST), FL

Name Changes

If you need to change the name on your ticket prior to travel but will keep the same itinerary, you may do so by paying any difference between the fare already paid and the current fare selling for the same itinerary, as well a $75 fee. Please note that if you must make an itinerary change (date changes or city changes) in addition to the name change, both the name change cost and the itinerary change cost described above will both apply.

To change the name on a ticket, please call Frontier Reservations at 801-401-9000.

Cancel a Ticket

Except for tickets purchased for travel within 7 days (168 hours), all tickets may be cancelled for a full refund up to 24 hours after the time of purchase. You can request a refund on your Mange my Bookings page through logging into My Trip. If it has been more than 24 hours since you purchased your ticket, you may cancel your ticket at the My Flights section on Manage My Booking subject below:  

If you purchased the WORKS℠, you may visit Flyfrontier.com and either apply the value of your purchase to a new ticket without any penalty, subject to any difference in fare and/or options prices, or retain the value of your purchase for use within one year of the transaction date. You may complete the Online Refund Form to have the full value returned to your purchasing card. If you did not purchase the WORKS℠! your ticket will retain its value for 90 days, and the value of your ticket may be applied toward the purchase of a future ticket subject to a change fee of $99.

Economy tickets must be cancelled prior to the departure of a flight in order to retain their value. Failure to show for any flight or cancel a ticket prior to any ticketed flight departure will forfeit the remaining value of the ticket.

Please note that Frontier reserves the right to cancel your reservation (including continuing, connecting and return flights) without notice in the event of any of the following:

  1. You do not fly a flight on the ticket or fail to show for a flight without calling to cancel.
  2. You fail to check-in for your flight by the check-in cutoff. The check-in cutoff is 45 minutes prior to departure for domestic flights and 60 minutes prior to departure for international flights.
  3. You are not present at the boarding gate at least 15 minutes prior to scheduled departure time, even if you have already checked in for the flight.
  4. Frontier’s decision to refuse transport to a customer for any of the reasons stated in Section 3 (Refusal to Transport) of the Frontier Contract of Carriage or as otherwise provided therein.

Refunds

Fares are non-refundable unless you purchase the WORKS℠, except for tickets purchased for travel within 7 days (168 hours), all tickets may be cancelled for a full refund up to 24 hours after the time of purchase.

You may cancel on your Manage my Booking page through logging into My Trips. After cancelling, you may complete and submit the Online Refund Form if you would like a refund to your original form of payment. 

We'll provide a refund for a cancelled flight if you opt not to travel on alternative flight options that we may offer. This refund will be for your fare, as well as any optional services paid for the flights you do not take, including seat assignments and baggage.

 

Emergency Events

We’re sorry to hear of any emergency situation, but we know life events happen. Because of this, we offer a few options described in the chart below. Please note that all tickets lose their value if the customer does not cancel prior to the scheduled departure of any ticketed flight.                                                                                             

Type of Emergency Event Options Available to You Documentation Required
                                          
Lost or stolen travel documents
                                           
Change your travel date, time, and/or destination. Tickets are valid 90 days from date of cancellation with no change fee (any fare difference will apply) Embassy receipt or police report for lost or stolen documents
Jury duty or subpoena Option to: Change your travel date, time, and/or destination. Tickets are valid 90 days from date of cancellation with no change fee (any fare difference will apply).  Jury duty notice or subpoena
Illness of the customer, a  travel companion, or an immediate family member Change your travel date, time, and/or destination. Tickets are valid 90 days from date of cancellation with no change fee (any fare difference will apply). A doctor's note in writing  stating that you are unable to fly on the original travel date. The certification must be signed and dated on the physician's or hospital's  letterhead. The note should state the relationship to the ticket holder if  applicable.
Serious illness or injury that prevents the ticketed customer from traveling for the duration of the validity of the ticket (90 days from original date of purchase, unless you selected The Works as part of your purchase. The Works tickets are valid one year from original date of purchase) Cancel the unused portion of a ticket and receive a full refund (less a refund processing fee of $50 per person for Economy tickets)

A doctor's note in writing specifying that you are unable to complete travel during the ticket's validity  period. The certification must be signed and dated on the physician's or hospital's letterhead.

Online Refund Form

Death of the ticketed customer Cancel the unused portion of a ticket and receive a full refund

Death certificate or letter  from funeral director on funeral home letterhead.

Online Refund Form

Death of a travel companion or an immediate family member

Option to:
-Change your travel date, time, and/or destination for up to 90 days from the original date of purchase with no change fee (any fare difference  will apply).
-Cancel the unused  portion of a ticket and receive a credit for 90 days from the original date of purchase.

Death certificate or letter  from funeral director on funeral home letterhead. The relationship to the ticket holder must be included with the request.

Online Refund Form

If you are requesting a change in travel dates for one of the reasons above, please use our Document Submission Form. Submissions not meeting the specific criteria listed above may be declined. 

Immediate family members include a spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.

Ticket Receipts

If you need a copy of a receipt for a reservation you have purchased or for travel that is already completed, you may also request a copy of a receipt on your Manage my Booking page through logging into My Trips.

Call Center Booking

We make booking directly with Frontier easy. Booking at FlyFrontier.com will always offer the best value.

A $10 service fee per ticket is applied for each Economy Fare ticket and EarlyReturns® Economy award ticket booked through our Reservations Department at 801-401-9000

When you book with us at FlyFrontier.com or through our Reservations Department, we will send you an email with your flight itinerary.

Taxes and Fees

If you want to know about the Fees and Taxes included in the price of your airfare, here’s a quick and handy guide that covers most of our destinations. Not all fees and taxes apply to all fares, but we’ll quote you the total – inclusive of the applicable taxes and fees -- for your ticket.

U.S. Transportation Tax (domestic FET): airfares for travel within the 48 contiguous states include a 7.5% Federal Excise Tax (FET).

Passenger Facility Charges (PFCs): these charges are from the airports themselves, and are applied to the operations of those airports. The charge ranges in value and is set by the airport.

U.S. September 11th Security Fee: the Transportation Security Administration assess a September 11th Security Fee per passenger enplanement.

U.S. Domestic Flight Segment Tax: the US government taxes each passenger and each ‘segment’ (basically, every take-off).

Carrier Interface Charge: the fare price we display online includes a charge per passenger, per direction, that is assessed on tickets purchased through the website or our call center.

Service Fee: for each ticket booked through our Reservations Department on 801-401-9000, there will be a Service Fee which is calculated per passenger

APHIS User Fee Passenger (international arrivals): This fee is levied by the United States Department of Agriculture’s Animal and Plant Health Inspection Service (APHIS) for international arrivals.

Immigration User Fee and Customs User Fee (international arrivals): These fees are levied by the United States Customs and Border Protection for international arrivals.

Mexico Tourism Tax (Derecho No Immigrante) and Mexico Departure Tax - TUA: these taxes are levied on passengers flying to and/or from Mexico on international flights, and differs depending on the airport.

Surcharges: The fare price we display online includes a charge per passenger, per direction, that is assessed on tickets to cover costs of providing a service including facility maintenance, fuel, security etc. These surcharges appear during peak holiday travel periods such as Thanksgiving and Christmas.