COMMITTED TO YOU
Frontier remains committed to ensuring that the sky is for everyone. This means going the extra mile in all that we do for you.
ENHANCED CLEANING ON & OFF THE PLANE
Our Ticket Counters, Gate Areas, and Aircraft are getting extra attention. We’ve increased cleaning intervals with EPA approved anti-virus cleaning solutions. Here’s a more specific look at what we’re doing onboard:
-
Before Every Flight the aircraft is cleaned with a focus on high traffic areas such as galleys, lavatories and passenger seating areas.”
-
Every night while our planes are positioned overnight, our Aircraft Appearance Team spends 4 to 6 hours thoroughly cleaning the aircraft’s interior from top to bottom using industry-recommended disinfectant.
-
Monthly enhanced deep cleaning of the entire aircraft utilizing an anti-microbial agent that reaches virtually every surface and forms a protective shield that continues to be effective against viruses for 30 days.
FACE COVERINGS
Frontier Airlines customers, crew members and other team members are no longer required to wear masks onboard Frontier aircraft. For international travel, mask requirements remain dependent on the arrival/departure country’s regulations. Individual airports and municipalities may still require masks, please check the policy at your destination prior to departure. Per CDC guidance, regardless of whether a mask mandate is in effect, individuals are encouraged to continue to wear masks in indoor settings.
STATE-OF-THE-ART AIR FILTRATION TECHNOLOGY
Did you know, the air in the cabin is passed through an air filtration system that mixes with fresh air drawn from outside? This occurs up to every 3 minutes circulating the cabin with new air and sending the old air directly outside.
Our system uses HEPA filters capable of capturing respiratory virus particles at more than 99.9% efficiency. These are the same filters used in hospitals and doctors' offices.
Let us take you through our everyday disinfection procedure. Aircraft disinfection is performed in accordance with the Airbus Aircraft Maintenance Manual (AMM).
The daily cleaning process takes several hours to complete. We have taken a variety of proactive measures with respect to COVID-19 including increased heavy cleaning of aircraft and increased supplies of cleaning and disinfection products on board. The air onboard our planes is cleaner than many of the public places you visit daily. From outside the plane, clean air flows into the cabin via a sophisticated filtration system – using a hospital-grade HEPA filter - while old air is pushed back outside. Within every 3 minutes, you’re breathing fresh outside-air.
MAINTAINING SOCIAL DISTANCE
We’re making space for you at our check-in counters and gate areas. Signage and floor markers have been placed throughout the gate and ticket areas encouraging customers to maintain social distancing.
At the gate, our boarding process has changed to load passengers from the back of the aircraft to the front. This helps to minimize “passing” contact with other passengers during the boarding process.
We're currently installing plexiglass partitions at our ticket counters for the added safety of both employees and passengers.
OUR EVERYDAY DISINFECTION PROCEDURE AT A GLANCE
FRESH AIR
-->
STEPS WE ENCOURAGE WHEN TRAVELING
1 - Upon entering the airport, put your face-covering over your nose and mouth.
2 - Bring your own gloves, hand sanitizer, and cleaning wipes.
3 - Limit your touchpoints – for instance, download your mobile boarding pass prior to arrival.
It also saves time! And, bring your own snacks to avoid additional contact.
It also saves time! And, bring your own snacks to avoid additional contact.
4 - While in the terminal, maintain social distancing whenever possible.