Customer Service

We are here to help. Get answers to your questions and the help you need to get you on your way.

Cancelled or Delayed?

If your flight has been delayed for more than 3 hours or has been canceled please use this link to quickly manage your booking, including viewing available rebooking and refund options.

View options

Need Help With An Existing Trip?

Save time and money by managing your trip in the Frontier app or use our customer self-service tool below! Whether you need to book, change or cancel your trip, add baggage, or choose your seat, we are here to help.

MY TRIP/CHECK-IN

Save time and money: Download our app

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Find your Confirmation Code

Still Need Assistance?

CHAT OR TEXT WITH US

Can't find what you are looking for? We are here to help if you have questions. Chat With Us 24/7.

CHAT WITH US

Text us on Whats App

*If you are an Elite loyalty member or have either upcoming travel within 24 hours or recently completed travel within 24 hours click here.

EXTRA RESOURCES

We have different forms to tackle various issues. Choose the form that best suits your problem for efficient assistance.

File a Complaint

To file a general complaint

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Mileage Credit Form

Request past-dated flight mileage

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Charitable Donations

Request flight vouchers for fundraising purposes

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Delays and Cancelations

For flights delayed for 3+ hours or canceled

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Accessibility Request

Request special assistive services while traveling

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Lost and Found

Report lost items

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Refund Request

Request a refund

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Delayed or Damaged Bag

For delayed, lost or damaged baggage 

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Additional Contact Options

CALL CENTER
Passengers who are Elite loyalty members or customers that have either upcoming travel within 24 hours or recently completed travel within 24 hours can call us at 801-401-9000 for assistance.

HUMAN RESOURCES
The Frontier Airlines Human Resources department does not accept solicitation phone calls or emails.
MEDIA
Only for working members of the media to contact Frontier's Corporate Communications Department.
Contact: Media Inquiries
Media Files: Photos & B-Roll