At Frontier Airlines, we are committed to serving our customers and we value your feedback.
Message Us on Social Media for immediate assistance with general travel questions, support with existing bookings, and flight information
Email us for support with: canceling travel, refund requests, FrontierMiles, Discout Den, Frontier Mastercard Mileage questions; Disability Travel; Feedback or Concerns
For items left on board please fill out our Lost & Found form.
For general questions regarding baggage including, requirements/costs of carry-on and checked bags or if you have a damaged/lost bag question please visit our Bags page.
FRONTIER MILES QUESTIONS
For general questions regarding our FRONTIER Miles program please visit our Frequent Flyer page.
Did you know you can request past flight credit online?
If you would like to add miles from a trip that was completed in the last 180 days, log into your myFrontier account on flyfrontier.com. Once you’ve logged in, select “My Profile” option and then click the “Add Trip” link. Enter in the requested confirmation code and your miles have been added to your account!
Please keep in mind, travel older than 180 days is not eligible for mileage credit.
Did you follow this process and not receive credit? Please fill out our Request Mileage Credit form.
To provide compliments, feedback, concerns or request before/after disability travel please fill out our Feedback form.
For new reservations, changes to existing reservations, flight information, and general travel questions. 24 hours a day, 7 days a week.
Call Us: 801-401-9000 TTY:711
Please note: A reservation fee of $25 may apply for booking over the phone. For more details see: Optional Services.
Monday - Friday, 8 a.m. - 5 p.m. (MST)
Write Us: Frontier Airlines, 4545 Airport Way, Denver, CO 80239
We're sorry to hear your bag was delayed getting to you. Please fill out the delayed baggage form so we may assist you.
Fill Out a Form: Delayed Baggage Form
Monday - Friday, 6 a.m. - 8 p.m. (MST) & Saturday and Sunday, 7 a.m. - 6 p.m. (MST)
Fill Out a Form: Mileage Credit Form
Write Us: Attn: Customer Relations Frontier Airlines, 4545 Airport Way, Denver, CO 80239
Call Us: 801-401-9000
Please note: A reservation fee of $10 may apply for booking over the phone. For more details see: Optional Services.
Group Travel Department
Group travel is for groups of 10 or more passengers only
Monday - Friday, 8 a.m. - 4:30 p.m. (MST)
The Frontier Airlines Human Resources department does not accept solicitation phone calls or emails.
Employment: Current Career Opportunities
Lost and Found
We're sorry to hear you lost an item or left something behind. Learn how we can assist in trying to locate it.
Fill Out a Form: Lost Item Form
Open 24 hours a day / 7 days a week for questions about trip insurance, existing policies, or to start a claim over the phone
Trip Insurance refunds can be requested via Frontier@TravelGuard.com.
Email Us: inquire@TravelGuard.com
Call Us: 866-807-7258
*Frontier's Trip Insurance is sold by TravelGuard who will assist with any policy questions.