COMMITTED TO YOU

Frontier remains committed to ensuring that the sky is for everyone. This means going the extra mile in all that we do for you.

FROM CHECK-IN TO ARRIVAL AT YOUR DESTINATION, WE ARE COMMITTED TO YOUR HEALTH AND SAFETY

The next time you fly with us, you’ll notice that we’ve made several changes. We’ve been working around the clock to improve our customer experience and to safeguard your well-being. Whether you are planning a trip back home to give mom a hug or dreaming of planting your feet in the sand, rest assured that the extra measures we are taking are designed to provide a safe and pleasant travel experience from the time you check-in until you arrive at your destination.

We’d like to share how Frontier is ‘Committed to You’ and what that means for you and your family when you’re ready to travel again.



STEPS WE'RE TAKING TO SUPPORT YOUR WELL-BEING & COMFORT

ENHANCED CLEANING ON & OFF THE PLANE

Our Ticket Counters, Gate Areas, and Aircraft are getting extra attention. We’ve increased cleaning intervals with EPA approved anti-virus cleaning solutions. Here’s a more specific look at what we’re doing onboard:
  • Before Every Flight the aircraft is cleaned with a focus on passenger seating, cabin walls, overhead bins, galleys and lavatories.
  • Aircraft with Extended Time Between Flights are cleaned to include a wipe down of all customer and crew touchpoints - lavatories, seats, armrests, tray tables, walls, overhead panels and bins, window shades and galleys - with a disinfectant EPA rated to be effective against viruses, including SARS-CoV-2, the virus that causes COVID-19.
  • Every night while our planes are positioned overnight, our Aircraft Appearance Team spends 4 to 6 hours thoroughly cleaning the aircraft’s interior from top to bottom using industry-recommended disinfectant.
  • Monthly enhanced deep cleaning of the entire aircraft utilizing an anti-microbial agent that reaches virtually every surface and forms a protective shield that continues to be effective against viruses for 30 days.

FACE COVERINGS

We require both passengers and employees to wear a face-covering over nose and mouth at our ticket counters, gate areas and while onboard our aircraft.

Check out our blog post on ‘How to Make a No Sew Face Mask’ - link here.

STATE-OF-THE-ART AIR FILTRATION TECHNOLOGY

Did you know, the air in the cabin is passed through an air filtration system that mixes with fresh air drawn from outside? This occurs up to every 3 minutes circulating the cabin with new air and sending the old air directly outside.

Our system uses HEPA filters capable of capturing respiratory virus particles at more than 99.9% efficiency. These are the same filters used in hospitals and doctors' offices.

TEMPERATURE SCREENING

To help ensure the well-being of everyone onboard, a non-invasive temperature screening using a touchless thermometer will be taken at the gate for all passengers and crew.

Anyone with a temperature of 100.4 degrees Fahrenheit or higher will not be able to board the plane. If time allows, we will give customers the opportunity to rest before receiving a second check. If the second temperature screening is 100.4 degrees or higher, our team will help the customer to rebook travel on a later date when they are feeling better.

QUICK & EASY HEALTH ACKNOWLEDGEMENT

When you check-in for your flight on our website or mobile app, you will be asked to accept the following health acknowledgment:
  • You will have your temperature screened by a touch-less thermometer prior to boarding. Anyone with a temperature of 100.4 degrees or higher will not be allowed to fly.
  • You will wear a face covering over your nose and mouth throughout your journey, including ticket counters, gate areas, and onboard our aircraft. 
  • In the last 14 days, neither you, nor anyone in your household or that you have come in close contact with, has tested positive for, exhibited symptoms of, or been advised to quarantine for COVID-19.
  • You will wash your hands/sanitize before boarding the flight.

MAINTAINING SOCIAL DISTANCE

We’re making space for you at our check-in counters and gate areas. Signage and floor markers have been placed throughout the gate and ticket areas encouraging customers to maintain social distancing.

At the gate, our boarding process has changed to load passengers from the back of the aircraft to the front. This helps to minimize “passing” contact with other passengers during the boarding process.

We're currently installing plexiglass partitions at our ticket counters for the added safety of both employees and passengers.


OUR EVERYDAY DISINFECTION PROCEDURE AT A GLANCE

Let us take you through our everyday disinfection procedure. Aircraft disinfection is performed in accordance with the Airbus Aircraft Maintenance Manual (AMM).

Airplane Layout
  1. Aircraft doors are opened.
  2. Touchpoints and surfaces are sprayed and cleaned with a disinfectant cleaner.
  3. All trash and waste is removed from the aircraft.
  4. Anti-bacterial hand soap is added to the restrooms.

The daily cleaning process takes several hours to complete. We have taken a variety of proactive measures with respect to COVID-19 including increased heavy cleaning of aircraft and increased supplies of cleaning and disinfection products on board.

NEW! TOUCHLESS THERMOMETER SCREENINGS

Jake Filene, SVP Customers, talks about Frontier's new temperature screenings for both passengers and crew.

HEPA FILTERS

Learn more about our HEPA (High-Efficiency Particulate Arrestors) aircraft filtration systems which filter 99.99% of dust particles and airborne contaminants such as viruses and bacteria.

FACE COVERINGS REQUIRED FOR CUSTOMERS

At Frontier, your health and safety are our top priority. Frontier customers are required to wear a face-covering over their nose and mouth throughout their journey. This includes all ticket counters, gate areas, and onboard our aircraft.

Frontier flight crews are also required to wear face-coverings while working.

Based on CDC guidance, a suitable face covering should be an item of cloth that should fit snugly against the side of the face and that should be secured with ties or ear loops. It should also include multiple layers of fabric and allow for unrestricted breathing. The CDC recommends surgical masks and N-95 respirators be reserved for healthcare workers and other medical first responders. The policy will not apply to very young children who are unable to maintain a face covering.
CABIN FOGGING
CUSTOMER WELLBEING
DISINFECTION
HEALTHY TRAVEL TIPS



STEPS WE ENCOURAGE WHEN TRAVELING

1 - Upon entering the airport, put your face-covering over your nose and mouth.
2 - Bring your own gloves, hand sanitizer, and cleaning wipes​.
3 - Limit your touchpoints – for instance, download your mobile boarding pass prior to arrival. It also saves time! Or, bring your own snacks to avoid additional contact.
4 - While in the terminal, maintain social distancing whenever possible.
5 - While comfortably seated onboard, open your air vent fully for increased airflow and added filtration.​​

No Change/Cancel Fees on Bookings Made 7/2-31

To provide you with additional flexibility, some bookings will be permitted a one-time change to travel plans without a fee, when the change is made 7 or more days prior to departure. Learn More


FEDERAL & EXPERT GUIDELINES THAT WE FOLLOW

Frontier Airlines continues to closely monitor developments with respect to COVID-19.

  • As a U.S.-based commercial airline, we coordinate closely with multiple federal and other agencies to ensure we are continuously operating under established best practices for aircraft cleanliness and sanitation. Among those, we follow the recommendations set forth by the CDC for ‘Preventing Spread of Disease on Commercial Aircraft’ as well as adhere to our own stringent internal guidelines.
  • All of our aircraft are regularly cleaned using disinfectant deemed by the U.S. Environmental Protection Agency (EPA) as effective against COVID-19.
  • If you need travel advice, we recommend visiting the U.S. Centers for Disease Control’s (CDC) website at cdc.gov/travel.

From our family to yours, we look forward to welcoming you onboard again soon!