Customer Service

We are here to help. If you need assistance, you can find answers to common questions below or contact us via phone, chat or text.

Please note that check-in is currently only available in the Frontier mobile app.

DOWNLOAD OUR APP TO CHECK-IN!

Save time and money with the Frontier mobile app. Use the Frontier mobile app to book and manage travel, check-in, and get your boarding pass quickly and easily. Check-in and checked bag acceptance closes 1 hour before your flight’s scheduled departure time.

download on the apple store

download with google play

Canceled or Delayed Flight?

If your flight has been canceled or delayed for more than 3 hours (domestic flights) or 6 hours (international flights), it is fastest to rebook or to receive a refund by using the link below.

Rebooking/Refund Options

MORE OPTIONS

Get help for special situations below.

Refund Request

Request a refund

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Accessibility Request

Request special assistive services while traveling

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Share Feedback

Share a compliment or complaint about your recent experience.

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Delayed or Damaged Bag

For delayed, lost or damaged baggage

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Lost and Found

Report lost items

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Document Submission Form

Send documentation for emergency events or name changes.

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Delays and Cancellations

If your flight has been canceled or delayed for more than 3 hours (domestic flights) or 6 hours (international flights)

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Mileage Credit Form

Request past-dated flight mileage

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Additional Contact Information


HUMAN RESOURCES
The Frontier Airlines Human Resources department does not accept solicitation phone calls or emails.
CHARITABLE DONATIONS
To request flight vouchers for fundraising purposes click here.
MEDIA
Only for working members of the media to contact Frontier's Corporate Communications Department.
Media Files: Photos & B-Roll