Checked Baggage Assistance
We're sorry to hear there has been an issue with your bag. File a claim using the link below or chat with us for assistance.
SPECIAL ITEM ASSISTANCE?
Need help with a mobility device or baby item that was delayed or damaged?
ADDITIONAL INFORMATION
For more information about our limits of liability, please visit our Contract of Carriage
- All delayed and damaged claims to a checked item MUST be reported within 4 hours of your flight arrival
- Any missing items from your checked baggage MUST be reported within 24 hours of your flight arrival
- For immediate assistance with a mobility assistive device or baby items such as a wheelchair, scooter, walker car seat, booster seat, or stroller please see a Frontier Representative at the airport or chat with us now
- It's important to keep in mind, we are not liable for normal wear and tear. This includes scratches, small dents, rips, tears, and general grime and dirt
- Frontier accepts NO responsibility if your bag was clearly overstuffed beyond its capacity
- We are not liable for the baggage carried in the passenger area of the aircraft (carry-on baggage)
QUESTIONS
If you have any additional questions on how to submit a claim or the claim process for delayed, damaged or missing checked bags, browse our frequently asked questions for more information.