Travel to/from Mexico

The information contained in this document constitutes a contract covering passenger rights and obligations, as well as Frontier's rights and responsibilities towards passengers traveling to/from Mexico.

Copies may be obtained by visiting these links: English or Spanish

Compensation Policies: Spanish

To request an electronic invoice of your travel originating in Mexico, please fill out the form here.

To comply with Mexico’s travel requirements, customers traveling to Mexico must complete the Questionnaire of Identification of Risk Factors in Travelers prior to their departure to Mexico.

The government of Mexico has prohibited the following items from entering Mexico:
  • Electronic Cigars and/or Cigarettes
  • Vaporizing Devices
  • Liquids or solutions used on the above items and their parts

Claims and Clarifications

Office CUN:
Suite Latt2-2504 Terminal 2.  C. P. 77565
Aeropuerto Internacional de Cancun
Cancun, Quintana Roo;

Office PVR:
Local 44, in front of counters
Aeropuerto Internacional de Puerto Vallarta
Puerto Vallarta, Jalisco.