Customer Service

We are here to help. It is fast and easy to manage your trip using our app or website. If you need more assistance, you can find answers to common questions below or contact us via phone, chat or text.

MY TRIP/CHECK-IN

Save time and money: Download our app

Play Store App Store
Find your Confirmation Code

Canceled or Delayed Flight?

If your flight has been delayed for more than 3 hours or canceled, it is fastest to rebook or to receive a refund by using the link below.

Rebooking/Refund Options

MORE OPTIONS

Get help for special situations below.

Refund Request

Request a refund

➤

Accessibility Request

Request special assistive services while traveling

➤

Share Feedback

Share a compliment or complaint about your recent experience.

➤

Delayed or Damaged Bag

For delayed, lost or damaged baggage 

➤

Lost and Found

Report lost items

➤

Document Submission Form

Use this form to request changes or refunds due to emergencies.

➤

Delays and Cancellations

For flights delayed for 3+ hours or canceled

➤

Mileage Credit Form

Request past-dated flight mileage

➤

 

Additional Contact Information


HUMAN RESOURCES
The Frontier Airlines Human Resources department does not accept solicitation phone calls or emails.
CHARITABLE DONATIONS
To request flight vouchers for fundraising purposes click here.
MEDIA
Only for working members of the media to contact Frontier's Corporate Communications Department.
Contact: 
Media Files: Photos & B-Roll