Checked Baggage Assistance

We're sorry to hear there has been an issue with your bag. File a claim using the link below or chat with us for assistance.

NEED TO FILE A CLAIM?

Need to file a claim for a delayed, damaged or missing item?

File a Claim

SPECIAL ITEM ASSISTANCE?

Need help with a mobility device or baby item that was delayed or damaged?

Let's Chat

NEED ASSISTANCE?

Our support team is just a click away! Chat with us 24/7

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ADDITIONAL INFORMATION

For more information about our limits of liability, please visit our Contract of Carriage

  • All delayed and damaged claims to a checked item MUST be reported within 4 hours of your flight arrival
    • Any missing items from your checked baggage MUST be reported within 24 hours of your flight arrival
    • For immediate assistance with a mobility assistive device or baby items such as a wheelchair, scooter, walker car seat, booster seat, or stroller please see a Frontier Representative at the airport or chat with us now
  • It's important to keep in mind, we are not liable for normal wear and tear. This includes scratches, small dents, rips, tears, and general grime and dirt
  • Frontier accepts NO responsibility if your bag was clearly overstuffed beyond its capacity
  • We are not liable for the baggage carried in the passenger area of the aircraft (carry-on baggage)

QUESTIONS

If you have any additional questions on how to submit a claim or the claim process for delayed, damaged or missing checked bags, browse our frequently asked questions for more information.