There may be times when severe weather or other unexpected events impact Frontier's operations. During these times, Frontier may issue or offer a flexible travel policy to accommodate our customers who may need to change their travel plans.
Flexible travel policies cannot be applied to changes and cancellations made on FlyFrontier.com or the Frontier mobile app at this time. If your booking is eligible for a flexible travel policy, please see below.
Know Your Travel Policy
For International Travel
There may be COVID health and safety measures in effect at your destination. Please make sure you review before traveling. For international arrivals, you can find the latest country-specific information through the U.S. Department of State website.
Antigua and Barbuda Entry Requirements
Effective August 26, 2022, all COVID-19-related restrictions (proof of vaccination/testing) have been lifted for passengers arriving by air.
Bahamas Travel Entry Requirements
Effective September 20, 2022, the COVID-19 testing requirements have been eliminated. All travelers, regardless of vaccination status, are no longer required to submit to pre-travel COVID-19 testing to enter the country
Effective October 1, 2022, the use of face masks are no longer required to be worn in airport terminals, security and custom screenings, and baggage claim.
Belize Entry Requirements
Effective Feb. 15, 2022, all visitors are required to apply for Belize Travel Health Insurance – a mandatory insurance that helps protect travelers against incurred medical and non-medical expenses, if they test positive for COVID-19 during their stay in Belize (Belizeans, permanent residents & foreign homeowners are exempt). Travelers can purchase the insurance prior to their arrival or upon arrival. Verification of travelers insurance will take place at the Phillip Goldson International Airport's Immigration Department. Also, passengers are required to present a negative Covid-19 PCR test taken within 96 hours of arrival or a negative Antigen Rapid Test taken within 48 hours of arrival. For additional COVID information and to purchase Travel Health Insurance, click here.
Costa Rica Entry Requirements
All international tourists are permitted to enter Costa Rica by air, land and sea. Tourists must meet the visa requirements, when applicable, as well as the requirements established in the framework of the pandemic.
The Government of Costa Rica does not require tourists entering by air, land or sea to present a negative COVID-19 test, nor quarantine upon arrival. Tourists visiting Costa Rica are requested to abide by the sanitary protocols in place when participating in tourist activities throughout the country.
Beginning April 1, 2022 Costa Rica will no longer have any entry requirements
Dominican Republic Travel Restrictions
Passengers will no longer need to present a negative COVID-19 test upon arrival into the Dominican Republic. Upon entry, airports will perform a quick, aleatory breath test to a percentage of passengers, and all those who present symptoms, upon arrival. All passengers will also need to perform a temperature check. Passengers who present symptoms or whose test results are positive will be isolated and attended at authorized locations. Passengers who present a vaccination card no less than three weeks after the last dose was placed or a negative PCR test taken within 72 hours prior to arrival in the Dominican Republic will be exempted from the random test.
All foreign and Dominican passengers entering or leaving Dominican Republic on commercial flights must complete the free electronic entry and exit form, which combines the Traveler’s Health Affidavit, Customs Declaration and International Embarkation/Disembarkation forms. The form can be accessed by clicking here.
To obtain information on the latest travel protocols that are being implemented in the Dominican Republic related to COVID-19 click here.
El Salvador Travel Restrictions
All entry restrictions and requirements into El Salvador have been removed. No testing and no vaccination proof is required at this time.
Guatemala Travel Restrictions
Non-Guatemalan travelers must have a COVID-19 Vaccination Card or Proof of Vaccination with either a complete two dose cycle or single dose(If J&J) Completed 14 days prior to departure. (Applies to anyone over the age of 12.) All travelers must have a Negative PCR or Antigen COVID 19 Test completed no more than three (3) days prior to Departure. (Applies to anyone over the age of 10.) Medical exceptions have been made for passengers who cannot be vaccinated due to medical reasons, but they will need to carry a medical certification/note explaining stating their exception. Any passengers that for any reason travel without a negative COVID test will have to lab test on arrival in GUA.
Guatemalans Traveling to Guatemala must have a COVID-19 Vaccination Card or Proof of Vaccination with either a complete two dose cycle or single dose(If J&J) Completed 14 days prior to departure. (Applies to anyone over the age of 12.) Or, Guatemalans must have a Negative PCR or Antigen COVID 19 Test completed no more than three (3) days prior to Departure. (Applies to anyone over the age of 10.)
Check the CDC website for additional information and Frequently Asked Questions.
Jamaica Travel Restrictions
Beginning March 1, 2022, Jamaica will no longer require travelers to obtain a travel authorization and quarantine requirements will also be eliminated.
Travelers 12 years and older will need to provide a negative COVID-19 test (PCR or Antigen), which was conducted within 72 hours prior to date of travel. For more information on entry protocols for Jamaica, click here.
Mexico Travel Restrictions
To this day, there are no entry restrictions in Mexico and no obligation to carry a COVID test or to do quarantine. Effective June 1, 2022: the Mexico Questionnaire of Identification of Risk Factors in Travelers form, also known as Travel Safe (Vuela Seguro), has been suspended.
Masks are required on arrival and at the airport premises.
Puerto Rico Travel Restriction
All arriving passengers, from domestic and international destinations, must complete the online Travel Declaration Form. Fully vaccinated travelers are required to provide their vaccination card when completing the Travel Declaration form. Non-vaccinated passengers must provide evidence of a pre- departure COVID-19 test taken within 48 hours of arrival. The negative result must be from a qualified viral test; either a nucleic acid amplification test ("NAAT") or an antigen test. If a Non- Vaccinated passenger does not upload the test result of COVID-19 on the Form page, at the time of arrival, they must perform the qualified viral tests in the following 48 hours of arrival. Non- Vaccinated passengers will have the opportunity to upload their COVID-19 negative result through the portal page. To complete the Travel Declaration Form, click here
SXM Travel Entry Requirement
As of January 1st 2021; fully vaccinated passengers who have received their booster shot (dose should not be older than 9 months) will no longer be required a to take a COVID-19 test to enter St. Maarten. Fully vaccinated passengers older than 5 and younger than 18 will also not need a negative COVID test. Fully vaccinated passengers without the booster shot must still complete a negative rt-PCR completed within 48 hours or Antigen test within 24 hours. Unvaccinated passengers must still complete an rt-PCR test within 48 hours of takeoff. All passengers must complete a mandatory health pre-authorization application through an Electronic Health Authorization System (EHAS). Authorization is required for boarding and processing time can take up to 12 hours. Passengers are also required to obtain COVID-19 travel insurance. Complete the EHAS form, and obtain travel insurance, at: https://stmaartenehas.com/travel-requirements/
U.S. Virgin Islands Entry Requirements
Unvaccinated passengers, aged 5 years and older, must have a negative COVID-19 PCR or Antigen test, taken within five days of travel. Passengers do NOT need to get tested or self-quarantine if fully vaccinated or have recovered from COVID-19 in the past three months. Vaccinated passengers may either use their offical vaccination record stored with the U.S. Virgin Islands Department of Health or upload a copy of their vaccine card.
Every traveler who enters the U.S. Virgins Islands is required to use the USVI Travel Screening Portal and receive travel clearance before travel to the Territory. To complete the travel screening and for more information click here.
Temporary Suspension of Dogs Entering U.S.
Suspension of Dogs Entering the U.S.
Beginning July 14th, As required by the Centers for Disease Control and Prevention (CDC) directive, there will be a temporary suspension of dogs entering the United States from countries classified as high-risk for dog rabies. Frontier will not accept dogs that have been in a high-risk country six (6) months prior to their flight to the United States. Please note this restriction includes trained service dogs. The CDC will continue to update the list of high-risk countries for dog rabies, and you can find this list at https://www.cdc.gov/importation/bringing-an-animal-into-the-united-states/high-risk.html. Frontier currently serves the following destinations listed on the high-risk countries for dog rabies:
- Dominican Republic
- El Salvador
Oxygen bottles such as BOOST Oxygen are considered Hazardous Materials and are not allowed aboard aircraft.
Samsung Note7 Device FAA Ban
The FAA and the U.S Department of Transportation have issued a ban on all Samsung Galaxy Note7 devices on board all aircraft in the US. You must comply with the FAA/DOT ban.
Here’s what you should keep in mind if traveling and own the banned device: Individuals who own or possess a Samsung Galaxy Note7 device may not transport the device on their person, in a carry-on bag, or in checked baggage on flights to, from, or within the United States. This ban includes all Samsung Galaxy Note7 devices (original and replacement models). More information regarding the Galaxy Note 7 ban
Personal Electric Vehicles
For safety reasons, personal electric vehicles (self-balancing scooters, electric skateboards, drift boards, hover boards and rover boards) are not allowed on any Frontier Flight.
Apple MacBook Pro Laptop Notice
Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017. Not all such products sold during this period are affected. Product eligibility is determined by the product serial number. Please visit the Apple Support Page for more information. If your Macbook Pro has this defective battery, your laptop will need to be turned off and unplugged during your flight.