There may be times when severe weather or other unexpected events impact Frontier's operations. During these times, Frontier may issue or offer a flexible travel policy to accommodate our customers who may need to change their travel plans.
There may be times when severe weather or other events impact Frontier's operations. If your flight has been delayed more than 3 hours or has been cancelled please use this link to manage your booking, including viewing available rebooking and refund options.
International Pet and Service Animal Restrictions
Effective August 26, 2022, all COVID-19-related restrictions (proof of vaccination/testing) have been lifted for passengers arriving by air.
Effective August 26, 2022, all COVID-19-related restrictions (proof of vaccination/testing) have been lifted for passengers arriving by air.
Effective September 20, 2022, the COVID-19 testing requirements have been eliminated. All travelers, regardless of vaccination status, are no longer required to submit to pre-travel COVID-19 testing to enter the country
Effective October 1, 2022, the use of face masks are no longer required to be worn in airport terminals, security and custom screenings, and baggage claim.
Effective July 12, 2022, the Belizean government has removed all public health measures at points of entry. This includes any requirements for proof of vaccination for entry into Belize’s airport, land borders or sea ports.
Unvaccinated travelers are no longer required to show proof of a negative PCR or a negative Antigen Rapid test upon arrival.
Unvaccinated travelers are no longer required to show proof of a negative PCR or a negative Antigen Rapid test upon arrival.
All international tourists are permitted to enter Costa Rica by air, land and sea. Tourists must meet the visa requirements, when applicable, as well as the requirements established in the framework of the pandemic.
The Government of Costa Rica does not require tourists entering by air, land or sea to present a negative COVID-19 test, nor quarantine upon arrival. Tourists visiting Costa Rica are requested to abide by the sanitary protocols in place when participating in tourist activities throughout the country.
Beginning April 1, 2022 Costa Rica will no longer have any entry requirements
All foreign and Dominican passengers entering or leaving Dominican Republic on commercial flights must complete the free electronic entry and exit form, which combines the Traveler’s Health Affidavit, Customs Declaration and International Embarkation/Disembarkation forms. The form can be accessed by clicking here.
Passengers will no longer need to present a negative COVID-19 test upon arrival into the Dominican Republic. Upon entry, airports will perform a quick, aleatory breath test to a percentage of passengers, and all those who present symptoms, upon arrival. All passengers will also need to perform a temperature check. Passengers who present symptoms or whose test results are positive will be isolated and attended at authorized locations. Passengers who present a vaccination card no less than three weeks after the last dose was placed or a negative PCR test taken within 72 hours prior to arrival in the Dominican Republic will be exempted from the random test.
To obtain information on the latest travel protocols that are being implemented in the Dominican Republic related to COVID-19 click here.
All entry restrictions and requirements into El Salvador have been removed. No testing and no vaccination proof is required at this time.
Effective August 13, 2022, travelers are no longer required to provide proof of vaccination or negative COVID-19 test results to enter Guatemala.
Effective April 16, 2022, travelers are no longer required to present a negative COVID-19 test result in order to board flights to Jamaica. Customers are not required to be vaccinated against COVID-19 for travel to Jamaica.
Customers are encouraged to fill out their Customs & Immigration (C5) form, ahead of time. The form can be accessed at the following website: https://enterjamaica.com/
To this day, there are no entry restrictions in Mexico and no obligation to carry a COVID test or to do quarantine. Effective June 1, 2022: the Mexico Questionnaire of Identification of Risk Factors in Travelers form, also known as Travel Safe (Vuela Seguro), has been suspended.
Masks are required on arrival and at the airport premises.
Effective June 12, 2022, neither International nor Domestic travelers are required to provide proof of vaccination, or a negative COVID-19 test result, prior to arrival in Puerto Rico. However, international travelers that are neither U.S. citizens nor permanent residents must still provide proof of vaccination. This applies to flights to/from the following city pairs: SJU-SDQ, SJU-PUJ
Effective November 1, 2022, customers traveling to Sint Maarten are no longer required to complete the Electronic Health Authorization System (EHAS) application.
All domestic and international travelers are no longer required to complete the USVI Travel Screening Portal or present an approved green QR code for travel to the USVI.
BOOST Oxygen Bottles
Oxygen bottles such as BOOST Oxygen are considered Hazardous Materials and are not allowed aboard aircraft.
Samsung Note7 Device FAA Ban
The FAA and the U.S Department of Transportation have issued a ban on all Samsung Galaxy Note7 devices on board all aircraft in the US. You must comply with the FAA/DOT ban.
Here’s what you should keep in mind if traveling and own the banned device: Individuals who own or possess a Samsung Galaxy Note7 device may not transport the device on their person, in a carry-on bag, or in checked baggage on flights to, from, or within the United States. This ban includes all Samsung Galaxy Note7 devices (original and replacement models). More information regarding the Galaxy Note 7 ban
Personal Electric Vehicles
For safety reasons, personal electric vehicles (self-balancing scooters, electric skateboards, drift boards, hover boards and rover boards) are not allowed on any Frontier Flight.
Apple MacBook Pro Laptop Notice
Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017. Not all such products sold during this period are affected. Product eligibility is determined by the product serial number. Please visit the Apple Support Page for more information. If your Macbook Pro has this defective battery, your laptop will need to be turned off and unplugged during your flight.