Please visit our New Change Policy page for more information about our current policies.
NOTE: If your travel is not scheduled in the next 24 hours, please wait to call us as we are experiencing very high call volumes.
Florida Executive Order Beginning Tuesday, March 24, Florida issued an Executive Order for all customers who depart from New York, New Jersey or Connecticut to self-quarantine for 14 days after arriving into Florida. SJU: San Juan All Arrivals Passengers, please be prepared for brief verbal screening or temperature check as applicable at the baggage claim/exit area as part of a newly enhanced health screening measure at SJU. Any passenger who meets initial screening criteria will be subject to a secondary screening process. Canada Border Closing The United States and Canada are suspending all non-essential travel between the two countries due to the coronavirus pandemic until further notice. Nevada Travel Advisory Nevada Governor Steve Sisolak issued a travel advisory for the State of Nevada, urging visitors or returning Nevadans to self-quarantine and monitor their health for 14 days after arriving or returning to Nevada to help contain the spread of COVID-19 in Nevada. Travelers and returning Nevadans should not visit any public place or come into contact with those who are not members of their household unit. In his travel advisory, the Governor strongly urges Nevadans to avoid non-essential travel during this time period. Jamaica Border Closing
Dominican Republic Border Closing On March 17, the Government of the Dominican Republic announced that they will be closing all airports effective March 19 for at least 15 days. No travel in or out of the country will be permitted. Cancun (CUN) | Until 5/20 Cancun (CUN) | Until 5/20 DEN: Denver Ticket Counter Lines Due to ATL: Atlanta TSA Security Line Delays Due to high passenger volume going through TSA Security Lines, we recommend arriving 3 hours before departure. To save time waiting in lines you can use our mobile app to check-in and go through the bag drop queue to drop off any checked baggage. Download our mobile app from the Apple App Store or get it on your Android from Google Play. AUS: Austin TSA Security Line Delays Due to LAX: Los Angeles Terminal Change We have moved to Terminal 5. IAH: Houston Terminal A Checkpoint Checkpoint closes at SFO: San Francisco Terminal Move Frontier Ticket Counters in Terminal 1 and will be moving to International Terminal A and our new ticket counters will be in the International Terminal A as well. The move has an effective date of July 23rd, 2019. CVG: Cincinnati Construction CVG Airport is undergoing major roadway improvements near the Terminal. Please be alert for traffic flow changes and consider extra time for your departure and/or passenger pick up. MSP: Minneapolis-St. Paul International Airport Highway 5 Construction and Terminal Move Starting in April 2020 through October 2020, construction on Highway 5—between I-494 and Highway 62—will create closures and detours during construction. For more information, please visit https://aroundtheairport.com/ BOOST Oxygen Bottles Oxygen bottles such as BOOST Oxygen are considered Hazardous Materials and are not allowed aboard aircraft. Samsung Note7 Device FAA Ban The FAA and the U.S Department of Transportation have issued a ban on all Samsung Galaxy Note7 devices on board all aircraft in the US. You must comply with the FAA/DOT ban. Here’s what you should keep in mind if traveling and own the banned device: Individuals who own or possess a Samsung Galaxy Note7 device may not transport the device on their person, in a carry-on bag, or in checked baggage on flights to, from, or within the United States. This ban includes all Samsung Galaxy Note7 devices (original and replacement models). More information regarding the Galaxy Note 7 ban Personal Electric Vehicles For safety reasons, personal electric vehicles (self-balancing scooters, electric skateboards, drift boards, Apple MacBook Pro Laptop Notice Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017. Not all such products sold during this period are affected. Product eligibility is determined by the product serial number. Please visit the Apple Support Page for more information. If your Macbook Pro has this defective battery, your laptop will need to be turned off and unplugged during your flight.
COVID Airport Alerts
On March 17, the Government of Jamaica announced a quarantine effective March 18 and will last 14 days. All Guests entering Jamaica will be required to self-quarantine for up to 14 days. Guests staying in hotels will be required to observe the quarantine rules as determined by the Ministry of Health and Wellness.
COVID | Mexico Airport Closure
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