alert

Travel Advisory

Here's a few things you should know before you take-off on your next trip. Stay up to date with TSA delays, airport parking and weather alerts.

Winter Storm Advisory – December 1-2, 2019

With the expected impact to travel conditions from a winter storm (“Ezekiel”) moving through the Northeast Corridor and New England regions of the United States, Frontier has enacted the following guidelines aimed at assisting customers scheduled to travel between Sunday December 1, 2019 and Monday December 2, 2019, to/from/through the following city:

  • Albany, New York (ALB)
  • Boston, Massachusetts (BOS)
  • Buffalo, New York (BUF)
  • Burlington, Vermont (BTV)
  • Harrisburg, Pennsylvania (MDT)
  • Hartford, Connecticut (BDL)
  • Long Island (Islip), New York (ISP)
  • Newark, New Jersey (EWR)
  • New York LaGuardia, New York (LGA)
  • Philadelphia, Pennsylvania (PHL)
  • Pittsburgh, Pennsylvania (PIT)
  • Portland, Maine (PWM)
  • Portsmouth, New Hampshire (PSM)
  • Providence, Rhode Island (PVD)
  • Syracuse, New York (SYR)
  • Trenton, New Jersey (TTN)

Customers who are ticketed to travel between Sunday, December 1, 2019 and Monday December 2, 2019, who purchased tickets on or before Saturday, November 30, 2019, may make one itinerary change – rules/restrictions regarding standard change fees, advance purchase, day or time applications, blackouts, and minimum or maximum stay requirements will be waived.

Travel must be completed no later than Wednesday, December 18, 2019. Origin and destination cities may be changed. Customers whose flights are cancelled may request a refund.

On November 6, 2019, Frontier Ticket Counters will be moving to the new MSY terminal located at 1 Terminal Drive, Kenner, LA. Individuals with travel scheduled on or after Nov. 6 are advised to take the necessary steps to prepare for arriving at or departing from a different terminal facility in a new location.

Driving to the New Terminal
Once the terminal opens on Nov. 6, travelers will take a different route to access the airport. The new terminal is located in closer proximity to the region’s main thoroughfare, Interstate 10 (I-10). Travelers will exit Loyola Drive from I-10, cross over Veterans Boulevard and proceed on the new dedicated Airport roadway. The State’s Department of Transportation and Development (DOTD) in close coordination with the City of Kenner recently completed improvements to the roadways to accommodate traffic flow through the Veterans/Loyola corridor. 

From Downtown New Orleans
Take I-10 West and exit at Loyola Drive. Turn left at Loyola Drive and continue straight across Veterans Boulevard onto Terminal Drive, which is the Airport’s dedicated roadway system. From there, follow the signage to access the departures curb, arrivals curb, parking options, etc.

From west of the Airport
Take I-10 East and exit at Loyola Drive. Turn right at Loyola Drive and continue straight across Veterans Boulevard onto Terminal Drive, which is the Airport’s dedicated roadway system. From there, follow the signage to access the departures curb, arrivals curb, parking options, etc.

Arriving at the New Terminal
Travelers who departed from the existing airport terminal before the opening on Nov. 6 will arrive at the new terminal facility. Shuttles will be available to take passengers to the Former Short Term and Long Term Garages located on the south side.

For more information, please visit the Louis Armstrong New Orleans International Airport website.

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017. Not all such products sold during this period are affected. Product eligibility is determined by the product serial number. Please visit the Apple Support Page for more information. If your Macbook Pro has this defective battery, your laptop will need to be turned off and unplugged during your flight.

Frontier Ticket Counters in Terminal 1 and will be moving to International Terminal A and our new ticket counters will be in the International Terminal A as well. The move has an effective date of July 23rd, 2019.

For more information, please visit:
Fly SFO Maps

CVG Airport is undergoing major roadway improvements near the Terminal. Please be alert for traffic flow changes and consider extra time for your departure and/or passenger pick up.

For more information, please visit:
CVG Build for Our Future


TICKET COUNTER INFO

DEN: Denver Ticket Counter Lines

Due to high passenger volume between 6:00am – 10:00am, we recommend arriving 2.5 hours before departure. To save time waiting in lines you can use our mobile app to check-in and go through the bag drop queue to drop off any checked baggage. Download our mobile app from the Apple App Store or get it on your Android from Google Play.  

TSA SECURITY DELAYS

ATL: Atlanta TSA Security Line Delays

Due to high passenger volume going through TSA Security Lines, we recommend arriving 3 hours before departure. To save time waiting in lines you can use our mobile app to check-in and go through the bag drop queue to drop off any checked baggage. Download our mobile app from the Apple App Store or get it on your Android from Google Play.

AUS: Austin TSA Security Line Delays

Due to high passenger volume between 5:00am and 7:00am, we recommend arriving 2.5 hours before departure. Our ticket counter opens at 3:30am. Additionally, due to the volume in the baggage screening process, we will adhere to the 45-minute cut off for baggage acceptance. To save time, use our mobile app to check-in and then go through the bag drop queue to drop off your checked baggage. Download our mobile app from the Apple App Store or get it on your Android from Google Play.

TERMINAL INFO

SFO: San Francisco Terminal Move

Frontier Ticket Counters in Terminal 1 and will be moving to International Terminal A and our new ticket counters will be in the International Terminal A as well. The move has an effective date of July 23rd, 2019.

For more information, please visit:
Fly SFO Maps

AUS: Austin Terminal Move

Starting November 15th, Frontier Airlines is moving its operations at the Austin-Bergstrom Airport from the Main Terminal to the South Terminal.These terminals are 20 minutes apart. For more information about the terminal and the locations, please visit http://austinsouthterminal.com.

From The North
- Take 183 south and take a left on Burleson Rd.
- Go left on Emma Browning Ave
- Park in the lot adjacent to the south terminal
From The South
- Take 183 north and take a right on Burleson Rd.
- Go left on Emma Browning Ave
- Park in the lot adjacent to the south terminal

LAX: Los Angeles Terminal Change

We have moved to Terminal 5.

IAH: Houston Terminal A Checkpoint

Checkpoint closes at 10:20pm in Terminal A.

RESTRICTED ITEMS

BOOST Oxygen Bottles

Oxygen bottles such as BOOST Oxygen are considered Hazardous Materials and are not allowed aboard aircraft.

Samsung Note7 Device FAA Ban

The FAA and the U.S Department of Transportation have issued a ban on all Samsung Galaxy Note7 devices on board all aircraft in the US. You must comply with the FAA/DOT ban.

Here’s what you should keep in mind if traveling and own the banned device: Individuals who own or possess a Samsung Galaxy Note7 device may not transport the device on their person, in a carry-on bag, or in checked baggage on flights to, from, or within the United States. This ban includes all Samsung Galaxy Note7 devices (original and replacement models). More information regarding the Galaxy Note 7 ban

Personal Electric Vehicles

For safety reasons, personal electric vehicles (self-balancing scooters, electric skateboards, drift boards, hover boards and rover boards) are not allowed on any Frontier Flight.