Happy Customer Service Appreciation Week! As this challenging and unusual year is winding down, we'd like to take a moment to recognize our team members who are dedicated to serving our customers every day.
Since the COVID-19 pandemic hit in March our Customer Care team has assisted with roughly 9 million calls, 400,000 social private messages and public posts among many additional methods of support. We thank our Customer Care team members as we could not have weathered this pandemic without them! They continue to go above and beyond in supporting Frontier and our passengers.
We have just over 600 team members across 5 different teams who make up our Customer Care department. Let's meet the teams below:
Our iQor and Teleperformance teams are based out of the Philippines. They are primarily responsible for reservations, general inquiries, travel modifications, supporting our Central Baggage Office, schedule changes, and supporting our Frontier Miles loyalty program. Masks and social distancing are the new norm in the call centers.
Bag Central is our team out of Atlanta, Georgia. They help with, you guessed it - all things luggage related. Katia, one of our Frontier Airlines Luggage Resolution Specialists, spends her workdays reuniting passengers with their luggage. Thanks Katia!
Based out of San Salvador, El Salvador, our OneLink team all work from home as they support our Spanish speaking customers.
Our Customer Relations team operates out of Northern Colorado as they support our customers through social media responses, email inquiries as well as phone calls.
Frontier’s Customer Care team is comprised of so many hard working and dedicated people! They play an integral role in the success of our business. We are grateful for all that they do. Join us in celebrating them!