Travel Information

Special Needs

Boarding & Disembarking

Let us know if you need assistance boarding or exiting the aircraft. If you will be checking any assistive device prior to boarding, please be sure to have identification securely fastened to the device.

Wheelchair stowage onboard our aircraft

We'll accept one passenger's wheelchair in the cabin on Airbus aircraft in a priority stowage space on a first-come, first-served basis. The wheelchair cannot exceed a height of 40 inches, a length of 50 inches, a width of 13 inches, or weigh more than 70 pounds. The wheelchair can be accepted if it can be folded or collapsed to meet these dimensions.

Our customer service representative will make sure that you have the opportunity to board before the general boarding begins and our inflight crew will ensure your wheelchair is properly stowed in the last row of the aircraft. Upon arrival at the destination city, a customer service representative or flight attendant will bring your wheelchair to the front of the aircraft after all passengers have deplaned and will gladly assist you with disembarking.

When making your reservation or prior to travel, please make a request for the wheelchair to be stowed onboard to let us know you are coming. This request is for planning purposes only. You need to notify our customer service representative at the ticket counter at the time of check-in, and upon arrival at the gate area. First-come, first-served basis is based on notification at the airport.

We'll accept all other wheelchairs as checked baggage in the cargo compartment of the aircraft. Checked wheelchairs are accepted without a fee for all customers.

Refer to wheelchair batteries for transport requirements.