At the Airport

Security and Customs

 Security Alert — Please click here to review TSA carry-on baggage policy.

Once you have your boarding pass and have checked your baggage, head toward the security checkpoint area.  Remember that you'll be asked for your boarding pass and photo identification when entering the security checkpoint line. Tickets and ticket confirmations (such as airline itineraries or documents from your travel agent) are not accepted at these checkpoints.  Although we know your entire entourage wants to bid you farewell at the gate, unticketed customers won't be allowed beyond the security checkpoint. 

If you are traveling on a Classic Plus fare or if you are a Summit or Ascent level member of EarlyReturns®, we invite you to look for the Priority Security Access Lane where available once you have checked-in and received your boarding pass.

Acceptable forms of ID for passengers, as set by the Transportation Security Administration (TSA), include:

  • Passengers 18 and older — Official photo ID issued by a government authority
  • Children 17 years and under traveling alone will need one of the following:
    — Official photo ID issued by a government authority
    — Two forms of ID (without a photo), one of which must be issued by a government authority
    — Escort from an adult with appropriate ID

A gate pass can be issued at the ticket counter to:

  • A person escorting, meeting, or assisting unaccompanied minors
  • A person assisting passengers with special needs
  • Family members of arriving or departing military passengers who have been deployed

Ticket counters at the city of your choice have varying hours, as listed on our Airport Information pages. If you are meeting arriving passengers, you will want to allow enough time to obtain a gate pass and get through the security checkpoint to meet the flight.

Making a connection

When you're connecting to another flight within secure areas of an airport, you aren't required to check-in at the ticket counter again. You may check-in at the connecting gate for your flight.

Traveling internationally

There are certain things you'll need to know about security and customs when you plan to travel out of the country. Please visit our section on International Travel for more information.

Secure Flight

The Transportation Security Administration (TSA) enforces the Secure Flight program to enhance the security of domestic and international commercial air travel through the use of an improved watch list to identify known and suspected terrorists.

Learn more about Secure Flight and what it means to you.