Refund Services FAQs

 


What's your policy on ticket cancellation and refunds?

We offer two Fare Options when traveling. All non-refundable Economy fares lose their value if you do not call to cancel prior to the scheduled departure time for a ticketed flight. Classic Plus fares are fully refundable and changeable without a change fee. All refund requests are subject to audit by our Refund Department.

All tickets purchased on FlyFrontier.com or through our Reservations Department may be cancelled for any reason up to 24 hours after the time of purchase. You can request a refund for any reason within 24 hours of purchase at the Manage Reservations section on FlyFrontier.com or through Frontier Reservations at 800-432-1FLY (1359).

After 24 hours, rules for cancelling a ticket depend upon the Fare Option purchased, and refunds will not be given for nonrefundable Economy fares. To cancel a ticket that you have purchased on our website or through our Reservations Department more than 24 hours ago, please visit the Manage Reservations section on FlyFrontier.com or call Frontier Reservations at 800-432-1FLY (1359). To cancel a ticket that you purchased through a travel agent or another travel website at any time, please contact your travel agent or the travel website.

If you cancelled a ticket and the value of the ticket has been retained as a credit, you may rebook for any future flights to any of the cities we serve, for a change fee plus any applicable fare difference. If applicable, the change fee and fare difference are due when you make your changes.

What happens if the fare decreases on a ticket that I already purchased?
We understand that you want to pay the lowest fare possible. Because all restricted fares are sold with the understanding that they're the lowest fare available at the time of booking and are non-refundable, there isn't a refund of the difference when fares decrease.

What if my flight was cancelled or delayed more than 3 hours and I decided not to travel? How do I get a refund?
We're sorry this happened, and we'll do everything possible to get you on the next available flight. If you don't take the next available flight and you cancel the itinerary prior to departure of your flight, you can use your ticket toward the purchase of future travel for up to one year from the original issuing date and within the guidelines of the original fare rules. Per the terms of our Customer Service Commitment, if you choose not to put the unused ticket toward future travel, we'll gladly give you a refund for the cancelled flight or for a flight with a departure delayed more than 3 hours.  This refund will be for your ticket, as well as any Optional Service Fees paid for the flights you do not take, including seat assignment fees and baggage fees. You may request the refund at the airport on the day you were scheduled to fly or by contacting our Reservations Department at 800-432-1FLY (1359). Alternatively, you can contact your local travel agent or complete and submit the online refund form.

I have an emergency situation — can I get a refund?
We are sorry to hear of any emergency situation, but we know life events happen. Because of this, we offer flexibility for all ticket types as described in the chart below. All non-refundable Economy fares lose their value if the customer does not call to cancel prior to the scheduled departure of any ticketed flight. Classic Plus fares are fully refundable and may be changed or refunded without a fee at any time.

Type of Emergency Event... Options available to you... Documentation required...
Lost or stolen travel documents Change your travel date, time, and/or destination for up to one year from the original date of purchase with no change fee (any fare difference will apply) Embassy receipt or police report for lost or stolen documents
Jury duty or subpoena Option to:
  • Change your travel date, time, and/or destination for up to one year from the original date of purchase with no change fee (any fare difference will apply)
  • Cancel the unused portion of a ticket and receive a full refund (less a refund processing fee of $50 for Classic, Economy, and Basic tickets)
Jury duty notice or subpoena
Illness of the customer, a travel companion, or an immediate family member Change your travel date, time, and/or destination for up to one year from the original date of purchase with no change fee (any fare difference will apply) A doctor's note in writing stating that you are unable to fly on the original travel date. The certification must be signed and dated on the physician's or hospital's letterhead. The note should state the relationship to the ticket holder if applicable.
Serious illness or injury that prevents the ticketed customer from traveling for the duration of the validity of the ticket (one year from original date of purchase) Cancel the unused portion of a ticket and receive a full refund (less a refund processing fee of $50 for Classic, Economy, and Basic tickets) A doctor's note in writing specifying that you are unable to complete travel during the ticket's validity period. The certification must be signed and dated on the physician's or hospital's letterhead.
Death of the ticketed customer Cancel the unused portion of a ticket and receive a full refund Death certificate or letter from funeral director on funeral home letterhead.
Death of a travel companion or an immediate family member Option to:
  • Change your travel date, time, and/or destination for up to one year from the original date of purchase with no change fee (any fare difference will apply)
  • Cancel the unused portion of a ticket and receive a credit for one year from the original date of purchase or a full refund
Death certificate or letter from funeral director on funeral home letterhead. The relationship to the ticket holder must be included with the request.

If you are requesting a change in travel dates for one of the reasons above, please call our Reservations Department at 800-432-1FLY (1359). If you are requesting a refund for one of the reasons above, please complete and submit the online refund form.

Immediate family members include a spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.

For Classic Plus fares, there is no refund processing fee. For Economy fares, the refund processing fee is $50.

In the event you choose to change your travel dates, Economy tickets which are cancelled prior to travel and all Classic Plus tickets are valid for one year from the date of issuance. The value may be used as credit towards the purchase of a new ticket during the validity period.

Note: Classic and Basic tickets purchased through April, 27, 2014, are non-refundable and follow the same refund rules as Economy fares.