General Reservations FAQs

 


I've never booked on your website before. What should I know?
Booking online with us is as easy as it gets. From the homepage of our website, you simply fill out the reservation information according to your desired travel dates. Our website will automatically display the most cost-effective ticket options for you to choose from.

If you're a member of our EarlyReturns® mileage program, sign in first, and then book your flights. This way you'll be sure to earn the miles for your trip.

When all flights on your itinerary are operated exclusively by Frontier Airlines and our codeshare partner Great Lakes Airlines, you can choose three different Fare Options on FlyFrontier.com: Economy, Classic, and Classic Plus. Every Fare Option on FlyFrontier.com includes a free advance seat assignment, more frequent flyer miles, and lower fees than our Basic Fare Option available through most Travel Agencies. Once you've chosen the fare that best meets your travel needs, follow the instructions to select your flights, and pay for your ticket with your credit card.

We'll issue you an electronic ticket (e-ticket). You can print your e-ticket itinerary from the web page or simply make a note of your reservation code and flight information for future reference. We'll also send you an email confirmation and receipt with your travel information. We do charge a fee of $5 if you request a paper receipt or a paper copy of your flight itinerary via the mail.

I need a one-way ticket to Seattle. What do I do?
If you're booking a one-way ticket, just select the "One Way" button that's above the date fields.

If I make reservations on your website, is my information kept private?
Your privacy is important to us. Any information provided online is secure and is not shared with any other parties. Please review our privacy policy for more information.

I have questions and would like to talk with someone.  Can I make a reservation over the phone?
Our Reservations Call Centers are open to book tickets by phone 24 hours per day.  You can reach us by calling 800-432-1FLY (1359).  There is no fee to book a Classic or Classic Plus ticket by phone.  However, please note, that a $10 Reservation Service Fee will apply to all Economy fare tickets and all Standard EarlyReturns Award redemptions booked over the phone with our Reservations Call Centers. The fee is waived for Summit and Ascent level members of EarlyReturns. There is never a fee to book online at FlyFrontier.com.

I'm at the airport.  Can I make a reservation at the ticket counter?
Effective October 1, 2013, tickets will no longer be sold at Frontier's airport ticket counters. Tickets may be purchased online at FlyFrontier.com or by calling our Reservations Call Centers at 800-432-1FLY (1359).  There is never a fee to book at FlyFrontier.com, but a $10 Reservation Service Fee will apply to all Economy fare tickets and all Standard EarlyReturns Award redemptions booked over the phone with our Reservations Call Centers.

I want to reconfirm my reservations. What's the best way to do that?
To reconfirm your already-ticketed reservation, please contact our Reservations Department at 800-432-1FLY (1359) and say "Existing Reservation." Then give our automated system your six-character reservation code or your flight number, date, and last name as it appears on your ticket. The system will reconfirm your flight details.

Can I get a window seat?
We do our best to accommodate seat preferences for all our passengers. For our Classic Plus, Classic, and Economy Fare Options, there are designated sections of the aircraft available to pre-assign seats at the time of booking. Pre-assigned seats are first-come, first-served. In addition, you are given the option to choose or change your seat when checking in online up to 24 hours prior to departure.

Customers on Basic Fare Option tickets can assign a seat at the time of check-in.

If you're an Ascent or Summit level member in our EarlyReturns® mileage program, you'll automatically be assigned the best possible seat when you make your reservation, according to your profile preference.

What are your rules about flying standby or making same day flight changes on my day of travel?
Frontier offers two options for same day flight changes — standby travel and same day confirmed alternate flight changes.

Frontier offers customers traveling on a Classic or Classic Plus ticket, as well as Ascent and Summit level members of EarlyReturns® traveling on any Fare Option, the ability to standby for an earlier or later flight on your day of travel for no fee. Economy and Basic tickets are not eligible for standby travel. If you are eligible for standby travel, you may request to fly standby on another flight on your day of travel at the airport ticket counter or gate.

If you wish to change to an earlier or later flight on your day of travel, we can confirm a seat for you for a flat fee as long as there are seats available. You may confirm a seat on another flight at the airport ticket counter or by calling Frontier Reservations at 800-432-1FLY (1359). The fee for same day confirmed alternate flight changes varies based on the Fare Option purchased as follows:

Basic: $100
Economy: $50
Classic: $25
Classic Plus: Free
EarlyReturns® Summit level members: Free on all Fare Options

Standby travel on eligible tickets must follow the original ticketed itinerary, meaning if you were booked on a nonstop flight you cannot add a connection to the itinerary or vice versa. Same day confirmed alternate flight changes allow you to change the itinerary from a nonstop to a connection itinerary or vice-versa.

Same day confirmed alternate flight changes and standby travel on eligible tickets apply to alternate flights between your ticketed origin and destination cities. However, the following groups of airports will be considered the same city for same day confirmed and standby purposes. This means that if you are booked to fly to/from an airport in each group, you may request a same day confirmed alternate flight change or standby travel (if eligible) to fly to/from another airport in the group if there is a seat available (for the applicable fee listed above).

1. Chicago-Midway Airport (MDW), Chicago-O'Hare Airport (ORD) & Rockford (RFD), IL
2. Los Angeles (LAX) & Orange County/Santa Ana (SNA), CA
3. Madison (MSN), WI & Rockford (RFD), IL
4. Orlando (MCO) & Tampa (TPA), FL
5. Philadelphia (PHL), PA & Trenton/Princeton (TTN), NJ & Wilmington (ILG), DE

I need to change my itinerary, what do I need to do?
If you are changing your itinerary prior to the day of travel (date changes or city changes), you would pay the difference between the fare already paid and the new fare based on the new itinerary, as well as a change fee that varies based on the Fare Option of the ticket already purchased. The fees to change your ticket prior to the day of travel are as follows:

Basic: $125 
Economy: $75 
Classic: $25 for tickets purchased on or after July 8, 2013 through September 30, 2013, and $75 for tickets purchased on or after October 1, 2013
Classic Plus: Free
EarlyReturns®  Summit level members: Free on all Fare Options

You may make an itinerary change to most tickets at the My Flights section on FlyFrontier.com. The following exchanges cannot be done at FlyFrontier.com at this time: tickets that include an infant on an adult’s lap, unaccompanied minors, EarlyReturns® award redemption tickets, and tickets that have already been exchanged one or more times. 

If you are unable to make an exchange online, an exchange can also be made by Frontier’s Reservations Department or by your Travel Agent, depending upon who originally issued your ticket.  To make a change to your itinerary for a ticket that you have purchased on FlyFrontier.com or through our Reservations Department, please call Frontier Reservations at 800-432-1FLY (1359).  To change the itinerary on a ticket that you purchased through a travel agent or another travel website, please contact your travel agent or the travel website. If you choose to make a change with a Frontier Reservations agent instead, an additional external ticket handling charge of $25 will apply to change a ticket that we didn't issue. This charge applies to any ticket issued in the United States by a traditional travel agency, an online travel agency, or another airline.

When a ticket is exchanged prior to the day of travel, you will be able to pay the applicable change fee on your existing  ticket and pay the applicable fare difference to select any of our Fare Options for the new itinerary.  Please be advised that if you exchange a nonrefundable Basic, Economy or Classic ticket and apply the value toward a refundable Classic Plus fare, the original ticket amount will remain nonrefundable if the new Classic Plus ticket is later cancelled or exchanged.

 
I purchased a ticket through a travel agency — what is the External Reservation Handling Fee?
To change the itinerary on a ticket that you purchased through a travel agent or another travel website, please contact your travel agent or the travel website. If you choose to make a change with a Frontier Reservations agent instead, an additional external ticket handling charge will apply to change a ticket that we didn't issue. This charge applies to any ticket issued in the United States by a traditional travel agency, an online travel agency, or another airline.

The external ticket handling charge does not apply to:

  • Tickets originally issued by us — either at FlyFrontier.com, through our Reservations Centers at 800-432-1FLY (1359), or at an airport ticket counter
  • Same-Day Flight Changes as described above, whether confirmed or stand-by
  • Name changes to a ticket as described below (please note that the external ticket handling fee does apply if both the name and itinerary are changed)
  • Involuntary changes resulting from flight cancellations, delays, or schedule changes
  • Tickets issued with military or government fares
  • Itinerary changes for Summit and Ascent level members of our EarlyReturns® frequent flyer program
  • Itinerary changes for Classic Plus tickets

Once paid, the Reservation Handling Fee will not be charged on any subsequent itinerary changes made to the same reservation.

Can I change the name on my ticket?
If you need to change the name on your ticket prior to travel, but will keep the same itinerary, you may do so by paying any difference between the fare already paid and the current fare selling for the same itinerary, as well as a name change fee. The name change fee varies based on the Fare Option of the ticket already purchased. The fees to change the name on your ticket are as follows:

Basic: $100
Economy: $50
Classic: Free for tickets purchased through September 30, 2013; $50 for tickets purchased on or after October 1, 2013
Classic Plus: Free
EarlyReturns® Summit level members: Free on all Fare Options

Please note that if you must make an itinerary change (date changes or city changes) in addition to the name change, both the name change fee and the itinerary change fee described above will apply.

To change the name on a ticket, please call Frontier Reservations at 800-432-1FLY (1359).

I need to cancel my ticket. What should I do?
To cancel a ticket that you have purchased on our website or through our Reservations Department, please visit the My Flights section on FlyFrontier.com or call Frontier Reservations at 800-432-1FLY (1359). To cancel a ticket that you purchased through a travel agent or another travel website, please contact your travel agent or the travel website. Rules for cancelling a ticket depend upon the Fare Option purchased.

  • Classic Plus tickets are fully refundable and may be cancelled without a penalty.
  • Classic tickets will retain their value for one year from the date of purchase, and the value of your ticket may be applied toward the purchase of a future ticket subject to a $25 change fee for tickets purchased through September 30, 2013, and subject to a $75 change fee for tickets purchased on or after October 1, 2013.
  • Economy tickets will retain their value for one year from the date of purchase, and the value of your ticket may be applied toward the purchase of a future ticket subject to a $75 change fee.
  • Basic tickets will retain their value for one year from the date of purchase and the value of your ticket may be applied toward the purchase of a future ticket subject to a $125 change fee.

Please note that Classic, Economy, and Basic tickets must be cancelled prior to the departure of a flight in order to retain their value. Failure to show for any flight or cancel a ticket prior to any ticketed flight departure will forfeit the remaining value of the ticket.

If I didn't use my ticket, am I allowed to use it towards the purchase of a new one?
Tickets retain their value based on the rules of the Fare Option purchased:

  • Classic Plus tickets are fully refundable and may be applied toward the purchase of another ticket without penalty.
  • Classic tickets have no value after the ticketed flight departure time. However, you can cancel the ticketed flight reservation prior to the ticketed flight departure time in order to retain the value of the ticket for one year from the date of issuance of the original ticket. This value may be used toward the purchase of another ticket subject to a $25 change fee for tickets purchased through September 30, 2013, and subject to a $75 change fee for tickets purchased on or after October 1, 2013.
  • Economy tickets have no value after the ticketed flight departure time. However, you can cancel the ticketed flight reservation prior to the ticketed flight departure time in order to retain the value of the ticket for one year from the date of issuance of the original ticket. This value may be used toward the purchase of another ticket for a $75 change fee .
  • Basic tickets have no value after the ticketed flight departure time. However, you can cancel the ticketed flight reservation prior to the ticketed flight departure time in order to retain the value of the ticket for one year from the date of issuance of the original ticket. This value may be used toward the purchase of another ticket for a $125 change fee.

To use the retained value of a ticket towards a new reservation, please call our Reservations Department at 800-432-1FLY (1359). Please provide your original reservation code or ticket number. Ticket exchanges are one-to-one. We cannot exchange one ticket for multiple tickets.

How do I redeem my electronic travel certificate?
Electronic Travel Certificates may be redeemed by booking on FlyFrontier.com. Our Electronic Travel Certificates FAQs have all of the details for using a certificate.