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Why ask a customer of size to purchase an additional seat?
Our goal is to ensure a safe and comfortable travel experience for all customers. This includes allowing our customers full access to the seat they have purchased. We find it only fair if a customer's body extends into the neighboring seat, a second seat is required. Customers who have been negatively impacted by their seatmates in this manner have spoken clearly to us about their unpleasant and physically demanding travel experiences.
Is the policy unique to Frontier?
No, other carriers have similar policies.
How does Frontier determine if an additional seat is required for a customer of size?
The armrests serve as the customary divider between seats. With that in mind, customers unable to lower both armrests into the fully down position and who encroach into any portion of adjacent seat or aisle will be asked to purchase an additional seat. We hope our customers of size will opt to book the number of seats needed prior to travel; thereby, helping ensure the seating of their choice and optimizing their chance to remain on the flights originally purchased.
What is the cost of the additional seating?
The second seat will be charged the same fare as the first seat, whether purchased at the same time or at a later time.
How do I qualify for and request a refund of the additional seat purchase?
As long as no flight in the itinerary is oversold (resulting in the denied boarding of at least one confirmed, revenue passenger), we will refund the additional seat purchase after travel. A Second Seat Advisory
, a guide for conveniently requesting refunds, is provided to the customer of size at check-in. Should a customer of size be booked on a flight which may oversell, the option to travel on a less full flight is available
I know I use a seatbelt extension, but I feel I fit in the Frontier seats. Do I have to purchase two seats?
The ability of the seat armrests to be placed in the fully down position along with verification of no encroachment into the neighboring seat or aisle is the determining factor. The use of a seatbelt extension is not considered in making the determination for purchase of an additional seat.
Does Frontier have plans to add wider seating in the future to their fleet?
One might see adding wider seats to our fleet as an easy solution, yet it is one with tremendous expense. We know today most customers are cost-conscious when it comes to choosing their air carrier, and it is our goal to provide low cost, safe, and comfortable air travel. The cost of removing standard seating (which measures 17 inches in width per seat) and adding wider seats would ultimately be passed along to all our customers in the form of higher ticket prices.