Change or Cancel Tickets FAQs

 


I purchased a ticket to travel and need to change my itinerary. What do I need to do?

If you are changing your itinerary prior to the day of travel (date changes or city changes), you would pay the difference between the fare already paid and the new fare based on the new itinerary, as well as a change fee that varies based on the Fare Option of the ticket already purchased. The non-refundable fees to change your ticket prior to the day of travel are as follows:

For tickets purchased on or after April 28, 2014

Economy: $75
Classic Plus: Free
EarlyReturns® Summit level members: Free on all Fare Options

For tickets purchased prior to April 28, 2014

Basic: $125
Economy: $75
Classic: $75
Classic Plus: Free
EarlyReturns® Summit level members: Free on all Fare Options

You may make an itinerary change to most tickets at the My Flights section on FlyFrontier.com. The following exchanges cannot be done at FlyFrontier.com at this time: tickets that include an infant on an adult’s lap, unaccompanied minors, EarlyReturns® award redemption tickets, and tickets that have already been exchanged one or more times.

If you are unable to make an exchange online, an exchange can also be made by Frontier’s Reservations Department, by your Travel Agent, or by whomever originally issued your ticket. To make a change to your itinerary for a ticket that you have purchased on FlyFrontier.com or through our Reservations Department, please call Frontier Reservations at 800-432-1FLY (1359).  To change the itinerary on a ticket that you purchased through a travel agent or another travel website, please contact your travel agent or the travel website. If you choose to make a change with a Frontier Reservations agent instead, an additional external ticket handling charge of $25 will apply to change a ticket that we didn't originally issue. This charge applies to any ticket issued in the United States by a traditional travel agency, an online travel agency, or another airline.


I purchased a ticket through a travel agency — what is the External Reservation Handling Fee?
To change the itinerary on a ticket that you purchased through a travel agent or another travel website, please contact your travel agent or the travel website. If you choose to make a change with a Frontier Reservations agent instead, an additional external ticket handling charge will apply to change a ticket that we didn't issue. This charge applies to any ticket issued in the United States by a traditional travel agency, an online travel agency, or another airline.

The external ticket handling charge does not apply to:

  • Tickets originally issued by us — either at FlyFrontier.com, through our Reservations Centers at 800-432-1FLY (1359), or at an airport ticket counter
  • Same-Day Flight Changes as described below, whether confirmed or stand-by
  • Name changes to a ticket as described below (please note that the external ticket handling fee does apply if both the name and itinerary are changed)
  • Involuntary changes resulting from flight cancellations, delays, or schedule changes
  • Tickets issued with military or government fares
  • Itinerary changes for Summit and Ascent level members of our EarlyReturns® frequent flyer program
  • Itinerary changes for Classic Plus fares

Once paid, the Reservation Handling Fee will not be charged on any subsequent itinerary changes made to the same reservation.

What are your rules about flying standby or making same day flight changes on my day of travel?
Frontier offers two options for same day flight changes — standby travel and same day confirmed alternate flight changes.

Standby Travel

Frontier offers customers traveling on a Classic Plus ticket, as well as Ascent and Summit level members of EarlyReturns traveling on any fare, the ability to standby for an earlier or later flight on your day of travel for no fee. Economy tickets are not eligible for standby travel. If you are eligible for standby travel, you may request to fly standby on another flight on your day of travel at the airport ticket counter or gate.

Standby travel on eligible tickets must follow the original ticketed itinerary, meaning if you were booked on a nonstop flight you cannot add a connection to the itinerary or vice versa.

Same Day Confirmed Flight Changes

If you wish to change to an earlier or later flight on your day of travel, we can confirm a seat for you for a flat fee so long as there are seats available. You may confirm a seat on another flight at the airport ticket counter or by calling Frontier Reservations at 800-432-1FLY (1359). The non-refundable fee for same day confirmed alternate flight changes varies based on the Fare Option purchased as follows:

For tickets purchased on or after April 28, 2014

Economy: $75
Classic Plus: Free
EarlyReturns® Summit level members: Free on all Fare Options

For tickets purchased prior to April 28, 2014

Basic: $100
Economy: $50
Classic: $25
Classic Plus: Free
EarlyReturns®Summit level members: Free on all Fare Options

Same day confirmed alternate flight changes allow you to change the itinerary from a nonstop to a connection itinerary or vice-versa.

Same Day Flights to Alternate Airports

Same day confirmed alternate flight changes and standby travel on eligible tickets apply to alternate flights between your ticketed origin and destination cities. However, the following groups of airports will be considered the same city for same day confirmed and standby purposes. This means that if you are booked to fly to/from an airport in each group, you may request a same day confirmed alternate flight change or standby travel (if eligible) to fly to/from another airport in the group if there is a seat available by paying the applicable fee described above.

  1. Chicago-Midway Airport (MDW), Chicago-O'Hare Airport (ORD) & Rockford (RFD), IL
  2. Los Angeles (LAX) & Orange County/Santa Ana (SNA), CA
  3. Madison (MSN), WI & Rockford (RFD), IL
  4. Orlando (MCO) & Tampa (TPA), FL
  5. Philadelphia (PHL), PA & Trenton/Princeton (TTN), NJ & Wilmington (ILG), DE

Can I change the name on my ticket?
If you need to change the name on your ticket prior to travel but will keep the same itinerary, you may do so by paying any difference between the fare already paid and the current fare selling for the same itinerary as well as a name change fee. The name change fee varies based on the Fare Option of the ticket already purchased. The non-refundable fees to change the name on your ticket are as follows:

For tickets purchased on or after April 28, 2014

Economy: $50
Classic Plus: Free
EarlyReturns® Summit level members: Free

For tickets purchased prior to April 28, 2014

Basic: $100
Economy: $50
Classic: $50
Classic Plus: Free
EarlyReturns® Summit level members: Free

Please note that if you must make an itinerary change (date changes or city changes) in addition to the name change, both the name change fee and the itinerary change fee described above will apply.

To change the name on a ticket, please call Frontier Reservations at 800-432-1FLY (1359).

I need to cancel my ticket. What should I do?
If you purchased your ticket at FlyFrontier.com or through our Reservations Department at 800-432-1FLY (1359), you may request a full refund up to 24 hours after the time of purchase. This ticket may be canceled and refunded at the My Flights section on FlyFrontier.com or through our Reservations Department at 800-432-1FLY (1359).

After 24 hours have passed from the time of ticket purchase, rules for canceling a ticket depend upon the Fare Option purchased, and refunds will not be given for nonrefundable Economy tickets. Tickets purchased more than 24 hours ago on our website or through our Reservations Department, may be canceled at the My Flights section on FlyFrontier.com or through our Reservations Department at 800-432-1FLY (1359). To cancel a ticket that you purchased through a travel agent or another travel website at any time, please contact your travel agent or the travel website.

  • Classic Plus tickets are fully refundable and may be cancelled at any time without a penalty.
  • Economy tickets will retain their value for one year from the date of purchase and the value of your ticket may be applied toward the purchase of a future ticket subject to a $75 change fee.
  • Any fees paid for a carry-on bag or to choose your seat assignment are only refundable for cancellations made to reservations booked within the past 24 hours.

Please note that Economy fare tickets must be cancelled prior to the departure of a flight in order to retain their value. Failure to show for any ticketed flight will result in forfeit of the remaining value of the ticket unless you cancel the ticket prior to the scheduled flight departure. Economy fare tickets which are cancelled prior to travel and all Classic Plus fare tickets are valid for one year from the date of original ticket issuance. The value may be used as credit towards the purchase of a new ticket during the validity period. 

Note: Classic tickets purchased through April, 27, 2014, will retain their value for one year from the date of purchase and the value of your ticket may be applied toward the purchase of a future ticket subject to a $75 change fee. Basic tickets purchased through April 27, 2014, will retain their value for one year from the date of purchase and the value of your ticket may be applied toward the purchase of a future ticket subject to a $125 change fee. Classic and Basic fare tickets must be cancelled prior to the departure of a flight in order to retain their value.

If I didn't use my ticket, am I allowed to use it towards the purchase of a new one?
Tickets retain their value based on the rules of the Fare Option purchased:
  • Classic Plus tickets are fully refundable and may be applied toward the purchase of another ticket without penalty.
  • Economy tickets have no value after the ticketed flight departure time. However, you can cancel the ticketed flight reservation prior to the ticketed flight departure time in order to retain the value of the ticket for one year from the date of issuance of the original ticket. This value may be used toward the purchase of another ticket subject to a $75 change fee.
  • Any fees paid for a carry-on bag or to choose your seat assignment are only refundable for cancellations made to reservations booked within the past 24 hours.

If the value of the ticket has been retained and you need to rebook, you're welcome to do so for any future flights to any of the cities we serve for a change fee plus any applicable fare difference. If applicable, the change fee and fare difference are due when you make your changes. When a ticket is exchanged, you will be able to pay the applicable change fee on your existing  ticket and pay the applicable fare difference to select any of our Fare Options for the new itinerary. Please be advised that if you exchange a nonrefundable Classic, Economy, and Basic ticket and apply the value toward a refundable Classic Plus fare, the original ticket amount will remain nonrefundable if the new Classic Plus ticket is later cancelled or exchanged.

To use a credit from a cancelled ticket toward the purchase of a new reservation, please call our Reservations Department at 800-432-1FLY (1359). Please provide your original reservation code or ticket number. Ticket exchanges are one-to-one, meaning that we cannot exchange one ticket for multiple tickets.

Note: Classic tickets purchased through April, 27, 2014, will retain their value for one year from the date of purchase and the value of your ticket may be applied toward the purchase of a future ticket subject to a $75 change fee.  Basic tickets purchased through April 27, 2014, will retain their value for one year from the date of purchase and the value of your ticket may be applied toward the purchase of a future ticket subject to a $125 change fee.  Classic and Basic fare tickets must be cancelled prior to the departure of a flight in order to retain their value.

I have an emergency situation — can I change or cancel my ticket?

We are sorry to hear of any emergency situation, but we know life events happen. Because of this, we offer flexibility for all ticket types as described in the chart below. All non-refundable Economy fares lose their value if the customer does not call to cancel prior to the scheduled departure of any ticketed flight. Classic Plus fares are fully refundable and may be changed or refunded without a fee at any time.

Type of Emergency Event... Options available to you... Documentation required...
Lost or stolen travel documents Change your travel date, time, and/or destination for up to one year from the original date of purchase with no change fee (any fare difference will apply) Embassy receipt or police report for lost or stolen documents
Jury duty or subpoena Option to:
  • Change your travel date, time, and/or destination for up to one year from the original date of purchase with no change fee (any fare difference will apply)
  • Cancel the unused portion of a ticket and receive a full refund (less a refund processing fee of $50 for Classic, Economy, and Basic tickets)
Jury duty notice or subpoena
Illness of the customer, a travel companion, or an immediate family member Change your travel date, time, and/or destination for up to one year from the original date of purchase with no change fee (any fare difference will apply) A doctor's note in writing stating that you are unable to fly on the original travel date. The certification must be signed and dated on the physician's or hospital's letterhead. The note should state the relationship to the ticket holder if applicable.
Serious illness or injury that prevents the ticketed customer from traveling for the duration of the validity of the ticket (one year from original date of purchase) Cancel the unused portion of a ticket and receive a full refund (less a refund processing fee of $50 for Classic, Economy, and Basic tickets) A doctor's note in writing specifying that you are unable to complete travel during the ticket's validity period. The certification must be signed and dated on the physician's or hospital's letterhead.
Death of the ticketed customer Cancel the unused portion of a ticket and receive a full refund Death certificate or letter from funeral director on funeral home letterhead.
Death of a travel companion or an immediate family member Option to:
  • Change your travel date, time, and/or destination for up to one year from the original date of purchase with no change fee (any fare difference will apply)
  • Cancel the unused portion of a ticket and receive a credit for one year from the original date of purchase or a full refund
Death certificate or letter from funeral director on funeral home letterhead. The relationship to the ticket holder must be included with the request.

If you are requesting a change in travel dates for one of the reasons above, please call our Reservations Department at 800-432-1FLY (1359). If you are requesting a refund for one of the reasons above, please complete and submit the online refund form.

Immediate family members include a spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.

For Classic Plus fares, there is no refund processing fee. For Economy fares, the refund processing fee is $50.

In the event you choose to change your travel dates, Economy tickets which are cancelled prior to travel and all Classic Plus tickets are valid for one year from the date of issuance. The value may be used as credit towards the purchase of a new ticket during the validity period.

Note: Classic and Basic tickets purchased through April, 27, 2014, are non-refundable and follow the same refund rules as Economy fares.