Customer Service



Contact Us

 
You must accept the following notification about traveling with hazardous materials before continuing with check-in.
 
(1) Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals.
 
(2) There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information please visit: http://www.faa.gov/about/initiatives/hazmat_safety/
 

Customer Relations

EarlyReturns® Mileage Program

Frontier Gear

Gift Cards

Group Sales

Human Resources

Lost and Found

Media Line

Travel Agency Desk (travel agents only)

Trip Insurance

 


  Department   Information   Description/Other
Reservations Call Us:
800-432-1359
24 hours a day / 7 days a week

Toll free from the United States, Mexico, & Costa Rica

TTY: 711

Please note: A reservation service fee of $10 may apply for booking over the phone. For details, see Optional Service Fees.

For new reservations, changes to existing reservations, flight information, and general travel questions.

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Advertising Email: advertising@flyfrontier.com


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Business TRACKS

Program Assistance: 800-952-7637

Email Business TRACKS

Reservations for TRACKS can be made during the hours of 7:00 a.m. to 6:00 p.m. (Mountain Time), Monday through Friday

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Corporate Office Write Us:
Frontier Airlines
PO Box 492085
Denver, CO 80249

Call Us:  720-374-4200

Monday through Friday, 8:00 a.m. to 5:00 p.m. (Mountain Time)

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Customer
Relations
Email Us:
Complaints or Compliments

Write Us:
Attn: Customer Relations
Frontier Airlines
PO Box 492085
Denver, CO 80249

Call Us: 800-432-1359, first say "other options" and then say "complaints and compliments" from 8 a.m. to 11 a.m. MST Monday through Friday.

Email us 24 hours a day / 7 days a week

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EarlyReturns® Mileage Program Email Us: EarlyReturns

Call Us:  800-432-1359

Please note: A reservation service fee of $10 may apply for booking over the phone. For details, see Optional Service Fees.

Write Us:
Attn:EarlyReturns®
Frontier Airlines
PO Box 492085
Denver, CO 80249

Request Mileage Credit for Completed Travel

Monday through Friday, 6:00 a.m. to 8:00 p.m. (Mountain Time)

Saturday and Sunday, 7:00 a.m. to 6:00 p.m. (Mountain Time)

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Frontier Gear Email: companystore@flyfrontier.com

 

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Gift Cards Balance Inquiry: 855-398-1281

Physical Card Orders: 855-398-1281

Open 24 hours a day / 7 days a week for gift card balance inquiries. Open for orders Monday through Friday, 7:00 a.m. to 4:00 p.m. (Mountain Time)

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Group Sales Call Us: 888-601-4296 Monday through Friday, 7:30 a.m. to 5 p.m. (Mountain Time)

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Human Resources Click here for current employment opportunities The Frontier Airlines Human Resources department does not accept solicitation phone calls or emails.

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Lost and Found Report Lost Item
We're sorry to hear you lost an item or left something behind. Learn how we can assist in trying to locate it.

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Media Line Email: media@flyfrontier.com

Office Phone: 720-374-4560
Only for working members of the media to contact Frontier's Corporate Communications Department.

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Travel Agency Desk
(travel agents only)

Call Us: 800-243-6297

Debit Memo Fax: 720-374-9275

Monday through Friday, 7:00 am to 6:00 pm (Mountain Time)

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Trip Insurance Email: inquire@TravelGuard.com

Phone: 866-807-7258

Frontier's Trip Insurance is sold by TravelGuard who will assist with any policy questions.
Open 24 hours a day / 7 days a week for questions about trip insurance, existing policies, or to start a claim over the phone. Trip Insurance refunds can be requested via Frontier@TravelGuard.com.

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