Customer Service



Our Best Fare Guarantee

Let's cut right to the chase. We guarantee that you'll find Frontier's best travel value at FlyFrontier.com. Period. Sure, you'll find Frontier flights for sale on other travel retail websites, but when it comes to finding the best Frontier travel value, only FlyFrontier.com guarantees it. At FlyFrontier.com, our lowest fares are our Economy Fare Option. So here's our guarantee to you: If you find a fare for the same flight and itinerary that's more than $5 lower per person than what is for sale at FlyFrontier.com, we'll refund the difference and give you a USD $100 Electronic Travel Certificate good for use toward the purchase of future travel at FlyFrontier.com.

The guarantee offer works like this:

  1. Purchase your ticket at FlyFrontier.com.
  2. If you find a lower published retail price online via another U.S. point of sale travel retail website that is $5 or more lower than the fare you purchased per person for the same Frontier flight(s) and itinerary of your original Frontier purchase, submit a claim form at FlyFrontier.com. The fare must be available at the other retailer at the time you were shopping and made your Frontier purchase at FlyFrontier.com.
  3. Once we verify the lower online fare, we'll refund the difference and give you a USD $100 Electronic Travel Certificate good for use toward the purchase of future travel at FlyFrontier.com in the next three months.

We make our price guarantee even richer because when you buy from FlyFrontier.com, you can request a full refund of your ticket for any reason up to 24 hours after the time it was purchased. To request a refund of a ticket within 24 hours of purchase, visit the My Flights section of our website. If your travel is within the next seven days, you will need to call our Reservations Department at 800-432-1FLY (1359) to request a refund within 24 hours of ticket purchase.

So as the saying goes, we're putting our money where our mouth is. With a guarantee like this, we're confident that you'll find Frontier's lowest fares at FlyFrontier.com.